Good location

Very old equipment, very noisy!

Nice beds Nice toiletries Some staff helpful Reasonably good location in Waikiki

Property is dated and poorly decorated - didn’t feel like a ‘Hilton’ hotel Male staff member wouldn’t let me check in as my husbands name was on booking. He was parking the car fairly far away. I had his passport and licence as well as the card used for booking. I had made the booking and paid for it, and was accompanied by our 4 children. He wasn’t helpful or pleasant, so we left without checking in. Came back some hours later to complete and got a different staff member who was lovely.

I liked the location. Very close to the beach and the strip .

It had a non workout swimming pool and amenities were very limited .

Comfy bed, staff in lower lobby were helpful , maintenence and cleaning staff were very friendly and welcoming.

Cold showers, lack of lighting, very basics missing. Also only serviced every four days (unless you specify otherwise) and with a family of four ; that is not enough. Have tried make us pay resort fees three times. (Even though already paid for) not worth what we paid for our stay. No pool facilities and under renovation

the property was clean, staff were lovely and location was far enough that it was quiet but you could walk to the main part of Waikiki.

the only negative I have is that the pool was closed. I completely understand that this will happen at times but there was no mention on any websites or when booking that the pool was not accessible and that we would need to go to Hilton Hawaiian Village if we wanted a swim.

Nice location and sweet bed .

sink was struck and dirty.

Close to the beach, Hilton Hawaiian village and the restaurants and shops.

The pool was not as expected from the photos as it wasn’t nearly as nice as they made it look. The rooms are a bit outdated looking and should be updated soon. Very disappointed in the quality of this hotel especially when compared to other really nice doubletree locations I’v visited.

Clean room, good location, nice little balcony with partial view of the ocean.

Rude front desk when checking in, being in the service and hospitality industry your brand should train people with better service attitude. Checking out was fine.

the location is good yet, no Bus stops in front of it or on the same street so if you will be taking a bus around which is a good value just be aware the stops are close walking distance 3-5 minutes away.

the front desk was hard to reach in the evenings between 8-9:30 pm. The tv in my room had these two lines that went across the tv. I did try to phone down to the front desk yet, it was hard to reach anyone there. I had to stop at the front desk to ask some questions that I could have asked on a phone. I did not use the text option to the property as texting out of country was an extra cost.

location wise it wasn’t bad. walking distance from wikiki beach

staff was very rude. I booked hotel through booking.com breakfast was included but they said they will charge for my 10 year old.

clean, breakfast and location

parking is not free and beds are too small

Location near surgery center I had to go to next day. TV in room worked well,nice picture( that is actually rare in hotels!)

Pillows in room all the same,none firm like I like. I forgot my phone charger & toothpaste,had to pack in a hurry,and there wasn’t any available in the hotel. Asked where to buy one,had to go searching neighborhood. Got ripped $40 for one at ABC store,recommend vending machine in lobby,or gift shop. Restaurant ambience sucks.