The staff were what makes the hotel. The grounds are beautiful. Loved the fireplace

Rooms are so outdated and dark. Lighting is horrible, noisy fridge. Sad on the inside.

The grounds are beautiful and so beautifully decorated for the holidays. Great selections of restaurants and amenities. The lobby shop was incredible with so many options of everything you need right there. We absolutely loved the tub in our bathroom. So relaxing. The valet gentlemen were so nice and helpful as well as housekeeping. The gym was amazing! We loved the touch of providing umbrellas. We needed them.

Staying at a resort I had hoped the sheets would have been nicer and not so itchy. The room seemed to need some upgrades such as paint, scrubbing the hard water residue off the shower doors, there was old hair in the coffee pot and the toilet paper holder was broken. My husband didn't care for the ringing bell every hour. It kept waking him up all night. We also didn't care for the bathroom doors that didn't provide any privacy at all. We ordered pizzas from the marketplace and the pizzas were undercooked and missing several toppings. Also wished those could have been delivered instead of having to walk out in the rain to get them. Disappointed that they charged for wifi. Haven't seen that at a resort before in my experience. Would have loved if they provided a couple bottles of water. Could have used those in the morning.

The staff were great. They were very courteous and professional. They were friendly and very helpful.

The room needed upgrading. The hotel is in fair condition, but for the price, not a 4 star hotel.

Gorgeous location. Amazing spa. Friendly staff.

Parking is a bit inconvenient. Self parking should be complimentary considering the distance.

Such a beautiful resort! The rooms, architecture and peacefulness.

Room service.

pool area

cockroaches in our bathroom

The grounds are beautiful and well-kept. The pool area is really fun for the kids. The rooms are comfortable. Everyone in the valet parking department should get a raise. They were the first people we saw when we pulled up and they made us feel welcome and wonderful. I’d come back if they were offering a great deal. I have booked here many years ago on several occasions but I may look elsewhere next time.

for the price they are charging, everything should be in working order and updated even just a little. I just wasn’t so impressed considering how much I paid. some of the staff was rude in the store/cafe and by the pool sadly.

very old

we love the location! restaurants and pools

run down and dated rooms

Horrible customer service and very dirty hotel

Location

Broken fridge. Only enough coffee pods for one day and no daily housekeeping. No sofa in room which was in the room description we booked. Had a cot brought in. No extra blankets in the room. Dirty spa and pool towels never provided. The grounds are beautiful. The food is okay but extremely expensive. Nice outside environment. Other travelers were very nice and respectful. Staff was kind and quick to hand out coupons to make up for failures.

At $500+ per night, the room should have been thoroughly checked before guests were assigned and daily towel service should be provided. We shouldn’t have had to go after coffee, towels, spa cleaning. Nothing really special about the room or service that was much better than any other motel/hotel.