I liked the friendliness of the staff and that my room came with a snack pack. I didn’t know that I would be getting that. It was so convenient because I had 3 kid boys with me.

I didn’t like that the window in the bedroom wouldn’t close and it was really cold, there were big spider webs at the top of the window, and the staff seemed a little annoyed that we needed more towels because the room only came with 2 small and 2 medium towels.

Peaceful

Na

The breakfast was decent and the location of the building was good. This could be a nice place with a little more effort.

The shower curtain was covered in grey sticky stuff. When I told them about it they just left a new shower curtain for me to have to put up, and I had to take down the dirty one. The sausage was raw. The shower head fell off and we had to fix it ourselves. The door didn’t close unless you shove it closed. $10 to park myself across the street is a ripoff.

Location

Loud but after we got to our rooms you couldn’t hear all the chatter below

Friendly staff

The slow elevator

Location, on site spa, breakfast included

Had elevator issues, but they quickly fixed the issue

Nothing

Old stained carpet, duct taped curtains, tattered curtains, peeling wall paper, missing furniture dirty and worn furniture, atrocious parking, callous staff

I LOVED EVERYTHING ABOUT MY STAY! **SEE ABOVE POST"

🥰☺️🤩🤗(NO SAD/DISLIKE FACES) **Ok so this is MY "WHAT DID YOU LIKE" because the space for that can't be summed up in 2 or 3 sentences... and there wasn't a SINGLE thing that I didn't like...literally...NOT ONE!!!!** Oh my goodness where do I start. The location was on point...just have to get in early if you want to park on the hotel parking lot...but I parked right out front across the street from the hotel entrance and it wasn't a bad or long walk. From the entrance EVERYTHING was exceptional...well lit area and just beautiful. There were no strays and people standing around the hotel and it was in a beautiful and safe area. This was my first stay here in Hot Springs...I wanted to take my baby on a little get away before school starts Monday and this is where she chose. Back in her 8th grade year she was bullied by a group of girls at Magic Springs and when she put her bags down to go get on rides and get in the water some of the girls stole her bag with all her money and clothes in it. She was super depressed because she was way here in Arkansas with no money and her bag and things had been stolen. Long story short...I contacted Magic Springs about her bag and they called me back the same day and said they had found it... I asked was her money still there and I was told no everything had been unzipped and gone through and her $150 dollars was gone. So never in a million years did I think she would want to even come back to Hot Springs let alone go to the place where she had a horrible memory...it all worked together for her good and my baby had a super blast! How can I forget the front desk crew...OMG Bailey is like my new BFF... literallyl!!!! She has the most sweetest attitude and disposition...she deserves a 10+ for ALL the extra southern hospitality sweetness she extended to myself and my family...my baby adores her🥰.