Very clean

Homeless people everywhere

Yhe staff was amazing the room were spacious, clean, looks to be newly renovated

I know its not the hotels problem but there was a un-homed camp set up across the street in the tree line. I got lucky and looked out my hotel room and watched a guy walk over to my car and try look in the windows. Was lucky enough to hit the panic alarm on my car.

Nothing.

Switched ownership without warning, no notice. No signs on the building to know where we were. Random furniture laying throughout the whole place. Carpet in hallways was filthy with mess from the construction on it. No one was at the desk, waited awhile before yelling “hello?” And someone came out. I requested a crib 3 times and ended up having to get it myself. Daughter (who’s not even 2) had to nap on the (very high) raised bed which was very unsafe, she hurt herself trying to get off. No linens for the crib, they handed me a flat sheet that I had to try and wrap the crib mattress in. The room REEKED of fresh paint, had a migraine from it the whole time we were there. The bathroom had no baseboards which left exposed walls and looked awful. There was an exposed electrical outlet in the bathroom. Homeless EVERYWHERE outside. Saw multiple homeless people literally smoking crack outside the hotel. Humans feces on the ground in various areas. One of the woman was trying to shove a straw up her butt, literally. As we were leaving, a man was outside the front doors screaming about something. I (28, female) felt extremely unsafe here with our daughter and would not let my husband leave us. We visit San Francisco often, where homeless are everywhere, but nothing like this. This was by far worse and more scary and dirty.

The property claimed they could not honor the reservation made through booking.com and charged me more than the initial reservation. There is no pool or hot tub as advertised. The building was surrounded by homeless people. They had active construction work going on in the hallway our room was located on. We had to move equipment out of the way to walk through the hall. And no one was manning the front desk either time we needed assistance.

location to airport

needs a revamp

The properly is passable.

The location is near where a lot of homeless and drug taking people are located. Breakfast was ok, but not a lot of variety.

Breakfast was included - scrambled eggs, pancakes, toast, sausage, cereal, oatmeal selections. Room was clean and a good size and they accept pets. Fitness room had a treadmill, spin bike, free weights and an elliptical.

The area is super sketchy with homeless people all over the place. We were worried about our car parked outside. Almost all of the restaurants that were nearby are closed and boarded up. The hotel looks tired and is definitely NOT a 3 star accommodation. It is also currently under renovation and our room, though it did seem slightly updated, was quite odd. It had a "kitchenette" with lots of cabinets, microwave, sink, and stove range - but without the stove/oven! Also, no coffee, tea, cups, glasses, or plates provided in room, and only two, rough bath towels were provided. The bed looked like a wall pull down. Staff did not acknowledge you.

Slept well

Room was smelling smoke when we walked in.