the location and the staff made my checking in experience great

the property needs to be completely updated…everything was old the furniture, the bathroom was outdated not like the Courtyards I usually stay in and the couch was wore out and dirty

The property was ok just looked like they slapped some nice fixtures and wallpaper to make it seem upgraded but it’s old

The staff

Lots of loud noise - bumping around above us No complimentary breakfast

It was smelly and loud Was a lot traffic going through hotel

Easy to find. Restaurants close by. Very friendly and helpful employees.

Sticky bathroom floor. The A/C in the room had SOOOOOO much lent and dust collected on it. I don’t know how it was working.

The staff was exceptionally accommodating. Mr. Bill was the gentleman that assisted with us getting checked in and I must say he was extremely nice and made us feel right at home. We now know where we will be staying everytime we visit our child at college and will be sure to refer our friends and family as well. It made us feel better knowing our Daughter will also have a safe place to stay when we are unable to accompany her on any preschool visits. Thank you Mr Bill for all you did to make our stay exceptional. May you continue to be blessed with all your future endeavors.

N/A

the location was ideal.

it looked like our room hadn’t been used in some time. An old coffee pod was in the coffee maker and the toilet had a ring in it as if it was cleaned awhile ago.

I liked how the staff went the extra mile to assist us. They were accommodating to our large family and even understanding and compassionate with the three disabled members.

It was a bit pricey, but the customer service more than made up for it. Also, I am used to being able to eat on-site.

There was no free breakfast. The food was expensive and we ate elsewhere. The manager did give us free coffee. there was none in the lobby as we see in all other hotels we stay at.

All windows were filthy. The pool area and designated smoking area had tons of cigarette butts on the ground. One time there was a dog inside the pool area. There was a broken window laying on the ground near the pool area. We left Fort Myers Florida to escape the hurricane and booked our stay in Valdosta. When we checked out our bill was much higher than we expected. We booked our first night for $139.00 and our second night for $159.00. We added 3 more nights to our stay and our room rate continued to go up and no one told us about that. We certainly would have not continued to stay at this hotel for $199.00 plus taxes on our 5th night. Alec Edwards the general manager never told us the rate would go up and he should have. We always asked him personally to add another day due to the devastation from the hurricane. He was nasty at check out and reminded us he gave us free coffee and room upgrade which we were entitled to anyway if a room was available.

So thankful for this staff! Alec! Jonathan. Margaret. So helpful and kind. Bistro people. Very quiet comfortable let us bring our dog, all very kind to him . Renewed stay a couple times already because of storm at home and can’t get back, very accommodating. Beautiful pool and grounds, well kept. All the staff, very nice and helpful. So appreciate Alec! Very calming and reassuring.

We appreciated everything

Breakfast was great. I am not much of a Breakfast person, but I found the selection of Food items to be very pleasing.

clean, very nice staff, comfortable bed

the bath tube was clogged. the water went down slow in 316.

friendly staff

rooms too small

i scheduled a stay. when I arrived 30 minutes later they had no room for us. said it had not been charged to me. no room!

no room when I arrived.

The hotel needs to be renovate

clean, friendly staff, food was great for our included breakfast

no breakfast for the price unless your stay includes it (ours did) menu was good but limited, no hair dryer