The room was adequate for my needs

The reason for my rating of BAD is as follows: My room key card did not work, requiring me to walk a long distance back to the front desk. The clerk at the front desk told me that the card key programming machine was not working properly. Even knowing this, she was giving other guests cards that would not open their doors. She knew that my key card would not work when she first gave it to me but said nothing as she gave it to me. This meant that in order to open my room door, I had to walk back to the front desk and request a maintenance person to come and open my door. Further, this also meant that if I left my room for any reason, like to go to my car, go out to dinner, etc. I had to once again walk to the front desk and request a maintenance person to unlock my door. The clerk had no idea if or when the machine would work, yet I watched her give out key cards to other guests that would not work without telling them that the cards would not open their doors. This is total incompetence on her part and showed no care for the guests discomfort. If on the other hand, she was following instructions from her supervisor, then that supervisor should have been terminated. I found this situation totally unacceptable and completely out of character with a quality facility like Embassy Suites. William Blowers, [email protected].

Most everything was OK, but the mini area for a kitchenette needs to be a lil bigger for the larger rooms. Bigger room usually means more people and need larger kitchen area .

The kitchen area in the larger family rooms should be larger for the number of people in the room

Nothing

Everything, is below average cleanliness, rooms maintenance (I had a leak in my room), noise, service, food..

Room was comfortable and front desk staff friendly and helpful.

Breakfast room crowded and staff couldn't keep up with stocking food and beverage. Grounds were dirty in back of hotel by room 130. We requested housekeeping one day out of 4 and didn't get any services. Had to call for more coffee, towels and trash removal.

location

old, dark

The building was very nice

The AC didn't work and leaked water. Didn't much rest. The fridge didn't cool my drinks. Didn't get the AC going til after 8am.🤨

Break fast was great n the boy who was refilling food etc was exceptional I had to back in the room to bring wallet to tip him. Same way with the lady who was making eggs/ olmlet she was calm nnin control regardless how long the line was

We arrived a little after 5 after made a stoo at the outlet to kill time to adhere with 4p policy check in. We had multiple small shopping bags and our travel carry on. I asked if we could get help to get our stuff to the room I was told there is no such service. While I was disappointed about that it was the way the situation was handled. The employee showed no empathy and I had to wait for 15 minutes or more to get the luggage carte. I felt I was looked down as who is she asking for help?? I have been traveling around the world I never reveive such treatment 2. From that moment I am not sure if our room was blocked from services or this is how things run in that hotel. I called three times from my room a little to get extra sheet n pillow for my daughter to use for sofa bed and my phone was never answered. When I tried to call as an outsider using my own cell it got picked up immediately and the person who answered the phone said “not sure I will see wht I can do as I am here by myself” I said I would go downstairs and which I did only yo find out there are two receptionist and another guy behind that could be room service. I picked up the sheet n left. 3 . Sunday we called again to ask for towels our calls were never picked. Around 3 a lady knocked and asked if we need our room to be cleaned we said yes, she said she would have people come in we never see anyone and did not get towels either. 3. Tried to call again as our coffee maker was not working no response Nb. I thought the phone may be off but Monday 840 am phone rang I guess it was wake up call to get ready to check out?? Never requested. This was horrible experience and I can not believe the hotel carries big name Hilton but left me and my family in a bad taste. Still looking to address this awful experience with management. Coming from service industry myself it’s not what u can or can’t do for clients is how you handle the situation with empathy and understanding

Great value, friendly staff and everything we needed plus great breakfast.

Paying for parking