Someone elses clothing in dresser. Filthy mold on shower curtain. Hotel light on sign completely out making it very difficult to find after dark.

Room was big and spacious.

TV did not work, and mattress was not that comfortable.

there was no staff to give us a key. The property looked rundown. Another guest informed us of mold in their room. After waiting, then pressing their buzzer and calling the number as noted in the desk it went to voicemail. After talking to a new guest who came in to talk about their room condition we left. This property needs to be vetted before Booking. com allows customers to visit.

see above. It is very run down. your ratings are wrong.

The only nice thing was that the hotel is 10-12min away from Mystic downtown

The carpet was disgusting and dirty, room smelled like mold. The bathroom desperately needs an update. The hotel looks abandoned, the outside signed is nonexistent. The reception was always empty and I had to called to get someone.

Easy to get to, polite staff, very clean, comfortable. A/Cs replaced recently, work well.

Very affordable

Sign needs to be fixed

The Employee was friendly and helpful. Observed him deal with difficult customers well.

Shower curtain has mold on it, drain filled with different color hair, door was hard to open due to loose door hardware. Particularly a screw caused door to get caught and not open unless using great force. Multiple lights not working. Amenities included on list not included.

Staff was friendly and courteous.

Bed linens smelled like smoke and we were in a non-smoking room. Front door latch plate was loose and door had to be slammed to shut and lock properly. They didn’t provide clean towels or remake bed during our stay. It wasn’t terrible but not worth the $120/night we paid.

The owner/manager is very nice Her boys shoveled my car out during the blizzard in January. The owner was able to accommodate me another night on a very busy memorial day weekend.

Kim the manager was excellent

Nothing

The lady at desk was nice

it was gross and smelled like smoke

There was nothing to like

The receptionist was awful she smelled like smoke

Spacious room. Good TV. Clean Friendly/helpful manager.

Could be Closer to local attractions. Noisy bathroom fan. Lights and electrical plug lllat bed not working on right side.

I was a bit unsure of this hotel as reviews from 2019 and earlier were not good at all. So, I called and spoke to the manager, who was so lovely to talk to on the phone. She informed me that she had taken over about a year and a half ago and that things were not the same. They refinished most of the rooms inside of the hotel and there were all new linens. Honestly, looking at this hotel from the front made me think it was just an oversized house because it doesn't look like your typical hotel. The street is quiet and you're only about 3/4 of a mile from the main road and all the restaurants. Check-in and check-out were quick and simple. The size of the room I was in was really nice. I didn't travel for work but I still needed to get some work done Friday night unfortunately because there wasn't an outlet close to the desk I couldn't plug in my laptop and was not able to get as much work done. I would suggest maybe an extension cord or a surge protector with a longer cord for visitors who need to work at a desk (I personally can't work with my laptop on my lap). There are outlets in the room for the TV, cable box, fridge, microwave and by the beds, just not one close enough for the desk. I would definitely come back to this hotel.

I don't have anything that I didn't really like. I would say that in the bathroom the light cover hadn't been replaced yet, but I understand because the rooms were being finished and that is a small detail in comparison to a clean room and linens. I would suggest encouraging the owner to update the sign outside as it is very old-looking and outdated.

There was no breakfast

They need to clean better. There were cob webs ib the corners. And they need to update. Very old

Didn't have one

Dirty looking carpets, mold in freezer drip pan, dresser side coming apart, light shades old and broken, pillows not comfortable, rust stain on bed box spring, dirty microwave, toilet rings and old stained tub. Definitely needs remodel. Stairway rugs dirty. Confirned and paid for 2 queen beds , said not available, had to take room with 2 double beds. Coming back in dark, hotel sign not lit up, poor lighting in front of hotel. No one at front desk when going in. Definitely not a place to stay again