Location, cleanliness, bar, polite staff

Shower, sink, toilet drainage was terrible. Not happy that desk clerk not available because he/she has to valet also. Not informed that I have to ask to have room cleaned.

Ein liebevoll eingerichtetes Hotel. Super sauber.

The location. Love the canopy bar and the birch and Vine. Love that your center to a lot of different restaurants.

Should not have booked a disability room. Realized he was able to get in a normal shower and I would’ve enjoyed the claw tub. The disability room was in the very back and was quite loud with doors. Slamming would’ve expected a refrigerator in the room and more of a place to sit besides one chair!would definitely stay in a different room next time

position and room size (huge). would definitely stay again

breakfast inadequate. but as you always pay extra in America and this was included it was ok. I’d read the reviews and didn’t expect much

Good location. Nice lighting in the room and nice bathtub.

First of all, they seem to offer a rooftop terrace which was a key usp for our booking, but turned out to be not accessible to underage, after 4pm. With our newborn this was quite a disappointment, because that's exactly the time you'd like to enjoy a cold drink on the rooftop and the reason we booked the hotel. Either be very clear about that or make it a rooftop restaurant or something. The worst of it all was the night - There was a lot of noise from outside getting into our room. Although there was a party on your rooftop, occupants should not be kept awake until deep in the night when paying over 250usd a night. Despite moving to a different room noise was still very loud. After the noise subdued in the middle of the night the bathroom fan was quite loud and unable to turn it off. The morning after the lady with the two ponytails was also very unapologetic and had a complete lack of diplomatic capabilities. She should really get a training in customer care and hospitality They could at least have considered a discount or something similar for such a terrible night, but to no avail. I do note her colleagues were quite friendly and helpful nevertheless. We checked out earlier than planned and moved to another place (which was great).

Had a minor issue with the ac fan Danny had us in another room right a way no I'll get someone to look at just we are going to move you to a room with a working ac fan immediately and here's two free drink cards for your trouble. Great to see an establishment pur the guest first

Unique low volume hotel with great restaurants and bar. AC drops below 68

No pool but that’s ok

Simply wonderful accommodations. We had a great time.

It was perfection.