Our room was not ready at check-in time. We were made to wait approximately an hour. It wasn’t handled well. We were initially given our room key only to discover that the room had not been cleaned or changed yet (obvious signs of disarray). The check-in staff were oblivious and there was no impetus shown to rectify the situation. My kindness and tolerance was met with indifference by the staff.

Location...that was about it. Nothing else really stood out to me.

Parking. You had to park a couple blocks away and it's not free. $14/night which I wasn't told in advance. The bed was NOT comfortable at all. 1 table and NO chairs to just sit in to put on shoes or something. Everything about the room was small...doors, fridge...

Perfect location. Smaller and older property but well taken care of and quiet in comparison to bigger hotels.

That the restaurant inside the hotel closed at 2pm on Sundays.

The staff, above all, was incredibly helpful and friendly. The room was clean and quiet. The hotel is very centrally located, and guests have the option to use the large athletic facilities. Great overall atmosphere!

Charming hotel, really comfortable bed. Room was huge with a sweet view. Loved the water station in the hallway. The mini fridge was a surprise bonus. Location was perfect for us.

Bathroom tub had gobs of old toilet paper in it, top blanket on the bed had red food stains up where your face would be.

The bed was very comfortable. The room was clean. Having a fridge and coffee maker was great. The soaps and bath products were fabulous.

The wifi was a little weak, and the tub had a slow drain.

So close to arena

Spent two nights ,sink was slow flowing told house keeping first didn’t get fixed.

Loved the building, beautiful. Loved how close to the convention center it was. Our kids and their kids stayed as well; they loved the pool.

Hard to find front door and parking. Room was very stuffy, smelled. Bathtub didn't drain, showered in over my ankle water. No breakfast. A bit pricey. Parking was hard to find and we had to pay $14 for it.

I like the look of the outside of the hotel and the building had a lot of old charm. The restaurant was very delicious and accommodating to gluten allergies. The front desk customer service was very friendly and helpful.

I didnt like that the first room we got into was not what I expected. the carpet was peeling up in the corner of the doorway. there was broken glass and hair in the bathroom floor before we ever used it. Very dated! The "spa" tub in our second room seem to have a mind of its own it didnt work at first then randomly turned on as we were draining the tub and water got everywhere.

The hotel checked every box. The staff is friendly, attentive and helpful. The room was comfortable and the athletic facilities are amazing. The location to downtown and the Riverpark is perfect. Everything is within a short walk from the hotel, including great restaurants, shopping and entertainment.

Beautifully renovated 110+ year old property. Access to clubhouse facilities - pool, gym etc.

Restaurant was OK. Apricot chutney for pork chops was really a mustard sauce. Not good for me.

close to the Spokane arena. 1910 restaurant with delicious food. cafe with protein drink and expresó

The location was great. The building is old and historic with a lot of charm, different from your average chain hotel.

No on-site parking, just street parking. You can pay for access to a gated indoor parking garage about a block away. No breakfast either, but there was a small coffee shop/cafe in the attached sports club.

Nice spot paying for parking was not openly advertised and I wouldn't have stayed if they advertised 14 dollar surcharge to park

Lack of free parking

Beautiful, solid old building that reminded me of some hotels in Ireland and Great Britain. My room was perfect, with a fantastic bed and bedding. Despite being downtown, it was perfectly quiet.

There's some metered street parking, or you can pay $14 a night to park in the hotel's small lot. You can't access the hotel from that lot without a key, so you have to check in before parking there. Hotel staff said the area right around the front of the building is pretty safe but that was you move away from there parking becomes less secure. I did not find a way to get into the hotel lobby except to drag my suitcase up 8 steps.