Location

Bathrooms were worn down and damaged.

Location perfect

Safe broke and wouldn’t open ,frightening then response from front desk had to be forced into urgency by us otherwise we would have missed our flight…. Once repairman open front desk staff disappeared to retaliate as I attempted to check out at 4 am the time they knew I would check out … not ok but food was excellent… also housekeeping never came to clean change towels even though sign was hung … ugh

Location and beach

Late Night staff seem uninterested, unfriendly, and not as accommodating. Valet staff was not as willing to help if they noticed you did not tip day 1. I stayed for 6 nights and only obtained cash the on second to last day where i had tipped one of the valet staff. The other staff member always went out of his way to help other people when he saw me and/or ignored me completely.

The views and the cleanliness of the room

The pool was always dirty

View, spa

Internet service and TV channels

right on the beach

strong scent of linen spray when you first walk into lobby

Didn't eat there. It was clean

Only one chair in the room to sit in and that's not good when two people are in the room. Hard to get on the beach. I have trouble using stairs.

was never told I was paying for a upgrade when I didn’t ask for one so 4 days after my stay 400$ was charged on my card. I stay in Jacksonville at least once a month probably my 5th time staying at the One and never had this problem before as I use Booking.com and get the same room every time and pay in advance. I thought the additional 400$ was in case of room damages but would be returned if none after stay. Nope I was told it was for a upgrade I never asked for. Been dealing with it for 2 days now and still hasn’t been resolved. if you pay in full in advance and they ask for more money it’s not for damages they are taking your money so don’t expect to get it back. My wife is a neat freak so she cleans the room before we leave and tips the ladies that brings us towels when we ask. Sad this will probably be the last stay for us as we will be back in Jacksonville next week.

Luxurious look, comfortable and clean. The only thing was that the bolt lock didn't work.

Ocean view room facing south to the pier. Beach. pool area and exercise room were great. We did not take advantage of the spa. Appreciated the location being near such a cute area with many bars and restaurants to choose from all within a few blocks of hotel.

This resort double charged me for my stay on my credit card. Although I paid for my entire stay through Bookong.com, the resort charged me also for the entire stay. I've called the resort every day since checking out, 5 times now and each time the resort representative apologizes for charging me again and promises to credit back my credit card immediately and send me an email confirmation that this has been done but they never do it. Today makes 5 days since I checked out and the resort still has not refunded my credit card. This aggravation has spoiled the entire stay for me, I shouldn't have to stress like this upon arriving home so I would avoid this place at all costs.

It was a beautiful hotel. We got to check in early. The beach was very nice

We stayed on a Saturday night, and we tried eating dinner at the hotel, and we asked the front desk if they could still set us. So we went to the restaurant and they told us we could not be. You would think that the front desk and restaurant would communicate. So people wouldn't get the run around. All the restaurants around the hotel were busy too so we ended up ordering doordash So the restroom was a little small in our room. My boys are 6'2 and it was not easy to shout the door to the restroom.

I love One Ocean’s location to the beach and restaurants

nothing

It’s a aging but well kept property. great location

to expensive for what the rooms are,but again the location is awesome. Valet parking only

Beautiful stayed here before

Check in gentleman could have been more personable.

Beautiful location, right on the beach and close to restaurants. The free bikes that we were able to use was wonderful. The view was excellent as well. All in all a very nice place to stay.

everything

nothing

property was great but booking.com was unfair

nothing