Everything, especially spa!

No air conditioning in main restaurant and fire alarm went on for hours.

The room was nice and liked the "nook" with desk to work at. While we did not use the fireplace, like how it made the atmosphere. Our dog was welcomed. Bathroom was cold though. Our daughters' room was also nice and worked well for them. Never saw our son's room.

Check-in was difficult - I had had to cancel one of three rooms originally booked to make a change for my son as he arrived a day later. At check-in, I was told they had cancelled two rooms. I don't know where the problem was, but clerk kept trying to tell me I was wrong until they found the original booking, so I think it was their fault? As frustrating as that was, adding to the stress was that I could not reach Booking.com at all. No response to text message through ap and could not find a phone number. We had drinks & dinner at historic bar - enjoyed the time and atmosphere with our grown children. The bars computer was down, when I checked out they said they didn't have the charge on the room bill, but would comp it. I told them it was too much, next day they charged me, which is ok. Just not sure what to think of front desk staff.

Awesome

Our first room (180) had a portable ac unit and when we turned it on, our allergies were horrible. When we told Lesley, at the front desk, she was SO apologetic, upgraded our room to the gorgeous suite (100) and gave us a free drink card for the bar. Lesley’s service, friendliness and investment in your hotel are incredible. She is so proud to work at La Posada and it shows. Everyone we met who works there were wonderful.

Our first room (180) needs to have the ac cleaned out. While we’re in room 100, a wonderful guy came into work on the heat for another room. He set up a ladder, opened the ceiling access, and left to get tools. He didn’t come back and we had to go to the front desk an hour later because our room got freezing cold with the access open for so long.

You will love staying at LA Posada De Santa Fe! The hotel is set up like a little village. Nice large sitting area with fireplace. Bedroom and bathroom area are large. Hotel offers shuttle that transports within a two mile radius that we used though downtown was a ten minutes or so walk. Convenient valet parking. Everyone a t LA Possada is very friendly!

Noticed little bugs on the room wall on arrival. They are tree bugs coming inside because of the cool weather. Front desk stated they do not bite and had Pest Control spray the outside and when we were out the hotel room. Only saw one or two afterward. Do not let this discourage you from staying here!

Wonderful luxurious beds, delightful Santa Fe design, excellent staff

Location is the best thing about La Pasada. We stayed years ago and it was much cleaner, staff was more accommodating. Now it is run down, dirty and the staff seems to not really have the ability to fix the issues.

The rooms are outdated. Windows are dirty, window coverings are broken and dirty. Furniture is old and worn out. Nothing special in the rooms and I didn’t want to hang out there at all during the day, which is not how you usually feel at a spa/resort. I won’t be going back.

The amenities were great. Wish there were some kind of food for room service. Even snacks in disposable packaging would be great.

The fact that there was a very large amount approved from my debit card as well as the actual charge for my stay. It cleared my checking, savings and my signature loan. Still not sure if I will get fined for that. When I checked my account on Wednesday it was -$113.00. I didn't check out until Thursday.