The lady at the Boutique was amazing, the outdoor pool was amazing, the fitness area was amazing.

I loved everything except for the fact I couldn’t pay with cash and the time to took to get our food at the restaurant hampered our day.

Facility was great and clean, it was so nice to be able to access the gym/pool/class areas as a hotel guest. Also great that parking is free for hotel guests. Spa front desk attendant was super nice and aestheticians were amazing and knowledgeable.

Upon check-in front desk staff wasn't that knowledgeable and I asked for early check in if possible and I was told I would be contacted if it was and when I went later to the front desk again to check again, the room was ready but no one contacted me. Also feel like front desk should explain where everything is located for first time guests. The poolside snack bar was out of a lot of food by 1pm.

The hotel room was spacious and very clean. The cleaning staff didn’t just surface clean, they are fantastic. The gym is three stories of equipment, specialized rooms for yoga, boxing, Pilates, just to name a few. The staff was very gracious and treated you as if you were in their home. Very lovely.

It felt safe, clean, and close to many amenities. The staff seemed super nice.

The piece of paper about the hotel, which is given to you when you check in, was difficult to read.

STOP advertising “Free Parking” or “Parking Included”, even the staff verbally kept telling us at check-in “Parking is free for hotel guests.” Parking is NOT free; the itemized receipts clearly state the $45/night Resort Fee is for parking, among other amenities.

Sheets were dirty. Took picture of yellow stains on sheets and coffee maker had mold in the water reservoir. Also took photograph of it.

it was clean and bed comfy in the room.

I couldn’t EVER contact anyone at front desk. I needed assistance with booking and no one EVER answered the phone. not once. I also called front desk during my stay and ended up going downstairs to ask them to turn up heat in the room. No one, not one person was at front desk for over 15 minutes. Finally someone walked by and I asked if he could help. Luckily he was the exact person I needed to adjust temps. But the building is huge and it was quite eerie to not see anyone around. I felt very unsafe. In the morning the usual sounds of a gym erupted. Weights hitting the floor and the loud but cheery greeting of an aerobic instructor with a microphone. In that moment I realized why there were 2 sets of earplugs supplied by the bed.

The location was great although if you don't have a car it would be a little more difficult to access the trains from here directly without having to take a bus first. The breakfast was great at the hotel. I wish the spa was open a little earlier and later in the day as I really wanted to take advantage of the spa services but they were only open during times when I was occupied with work.

The location was great although if you don't have a car it would be a little more difficult to access the trains from here directly without having to take a bus first. The breakfast was great at the hotel. I wish the spa was open a little earlier and later in the day as I really wanted to take advantage of the spa services but they were only open during times when I was occupied with work. Be careful, people fly through the parking garage and it's easy to get hit while parking or walking. I would like them to maybe install speed bumps or something to help with this.

amenities

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