I liked how big the apartment was and where it was situated. Complementary biscuits, coffee and jam was an unexpected bonus from the owner :)

I did not like that, for some reason most probably by a mistake, the boiler was turned off, so we did not have hot water the first day. As it was a manual switch button handle this was for sure turned off on purpose, but most probably was supposed to be turned on before our arrival. Sadly also circuit breaker was turned off. Never mind, we solved this the next day. Sadly there were just 2 toilet papers provided in the property. Which I consider stupid for 2 people and 3 night stay. I am writing this as this is a trend, to write that you provide this and then provide just 2 pieces. When I am on holiday, I do not want to shop for toilet paper which is always in 8+pieces and leave them there. When you write you provide it, just do so. It would be about 1E more, just charge that much more. Also, the street below the window was very traffic busy, which meant there was always some noise, but the window blinds + good quality windows made the room noise comfortable.

Very nicely appointed property just as shown in the photos. Quiet and conveniently located. Host was very responsive.

Apartment was large with additional space outdoors

Bathroom sink was not thoroughly clean, towels were rough, kitchen power did not work.

The property was very spacious and clean and relatively close to everything if you are mobile and can walk up and down a hill. If you are mobile within 7 to 10 minutes, you can be in Lugano Center or in the heart of Paradiso. Very comfortable living room and large eating area. Beds and pillows were very comfortable. Thank you so much for providing the AC units as it was over 90° in Lugano.

If you have a car, the parking situation is easy to park but not so easy to unload the car and go back-and-forth to garage and can cost about Fr.40 a day if you were going in and out. Never had a problem, Parking or finding spaces in the public lots. I wouldn’t plan on finding street parking as it was very difficult and I just gave up and parked in the lot.

worst staff ever. they say check in at 3 but the keys were not there at 4. they let us wait 20 min outside. wouldnt let us do late checkout without paying 50 euro after making us check in late LOL worst experience ever. also the livingroom bed is was basically broken. sleeping on the floor would have been better

Location was great. 10 mins walk from station and to lake. Great having two bathrooms. Had everything you need for a short break. Use of washing machine would make it perfect. Extremely good value for money.

There was a lot of traffic noise but the windows were good so it could be blocked out. Personally it didn't stop me sleeping well with the windows open.

Nothing

This is the most horrible apartment in the world the location is so far it’s not clear to find it and the tall me you need to pay extra money because you are leaving in 12 and the time to check out is 12 in booking also the employee was so rude she came to take the kay in 12:07 and she was so rude her voice is so loud and she dropped the garbage on as it is a bad experience don’t think to take the apartment ever ever

We were only here for 1 night, but I can see this being a very comfortable place to stay if you were here for a longer period of time. Loved the little garden at the back.

There were a few ants that may have travelled in from the outdoor area which is attached to the main bedroom, and the next to bathroom.