Location was quite good, walkable to the centre. Staff were friendly. Manager remembered my name each time he saw me he seemed genuinely pleased to see me. Room was very comfortable and clean. Balcony was huge and facing the courtyard so could see all the coming and goings on in the hotel.

More a problem with Egypt than the hotel but the waiters clearly expected tips in addition to very high service charges. Expensive for egypt.

every thing was nice and nice crew and hospitality and the food was amazing and they really good people

nothing every thing was nice

The service is incredible always asking for our needs, I think is the Best, and it's well located and with beautiful facilites.

The breakfast was very nice with a variety of food and fruits.

We arrived around 9:30 pm. Security was available but we had to bring the luggage’s up to the front desk while making sure my disabled wife didn’t fall down. Apart from that, everything was excellent.

I booked the hotel for my family, nice hotel great service special thanks to Mrs Reham the guest relation manager she was very helpful & considerate actually one of the best I ever dealt with I highly recommend the hotel & definitely it will be my number one choice in the area.

Nothing

It's a beautifully decorated hotel and property. My stay was at a trying time in April. With the political environment going on in Sudan, many people were arriving at the hotel to get away from there. I think the hotel staff was overwhelmed. Alot of people in lobby waiting for rooms. We had a corner room with a fabulous view, but because of 100 degree Fahrenheit days, it had issues. See below....

As mentioned, the heat impacted the enjoyment of the room. It had 2 walls of windows facing the sun. Even though the curtains were pulled, the room was very hot and the AC couldn't keep it cooled off. We had AC checked and it was working, but the room didn't start to cool down until 3 hours after sunset. It really never got into the 70s. We also had 3 different mini fridges in the room as none of them worked.

The staff, the manager, the restaurant and the overall ambiance were fantastic.

reception was warm and welcoming. we loved the breakfast buffet and the pool was lovely . the room was spacious , neat and tidy .

we had booked Nile river view room but got the pool view which was not we booked nor we wanted. we had asked the reception to pack us the breakfast as we were leaving early morning but it was not done .

the exterior and the room

the entrance, the lobby

The food was delicious

The grounds seemed to still be a work in progress, namely the playground

Almost everything

2 beds instead 1

Excellent hotel manager! Reham made sure that we were comfortable before, during and after our stay. The hotel has great views, is very well located, the staff is friendly and helpful and the amenities are good. We recommend to try to arrange transportation in advance (Uber doesn’t work and taxis don’t have fix fares)

Location is ok (close to the Nubian Museum & to Sofitel Legend Old Cataract). The Nile view from the "exclusive club".

We have been upgraded in the "exclusive club" a kind of annex above the main building, opposite a bare reception, a tiny bar area and a breakfast room covered in plastic sheeting. The first impression is one of dilapidation and lack of cleanliness. Very large room ... with a huge kitchen, an empty and noisy industrial fridge, but an extremely small bathroom (even for one person) and not very functional (impossible to put your toiletries). Shower with an unsanitary and impractical plastic curtain. The door of the room that opens onto the terrace is in a kind of scrap metal, letting in draughts and outside noises. Good bedding but lacks a bedside table. Breakfast in the very small room acceptable (but not for the price paid) and limited choice. The few staff try to do their best, with a minimum of empathy. As we had to come back 3 days later (after a cruise on lake Nasser), we asked to be "downgraded" in the main building, where we got a room with a view on Nile. As soon as we entered the room, we were shocked to see so much dirt on the floor (dust, food remains and hair). The housekeeping intervened immediately... without any apology. Small balcony and good sized bathroom. But when we were about to take a shower, we discovered a lot of long black hair in the bathtub (which we removed ourselves, as we were in a hurry). Unacceptable!!! No atmosphere at all in this hotel, with lots of staff who ... pretend to work, or do nothing (including managers). The (bad) cherry on the cake: breakfast, served in a large impersonal room, with staff who do not say hello and never smile (including the eggs attendant). Poorly cleaned tables, leftover tea bags by the coffee machine & very untidy dishes. Last but not least, as we often say, the hygiene of a hotel can be seen in the cleanliness of the common toilets: it was enough to go there at breakfast time (7.30am) to run away in a hurry... I'll spare you the details !!!

nice staff, quiet environment, attentive service，beautiful interior Design Style

the price does not match the actual room experience, maybe we go to Aswan in peak tourist season.

Beautiful views from on top of the hill overlooking the Nile. A little bit of a distance to walk to centre of town but easy enough, otherwise taxis and horse carriage is easily accessible. Lovely spacious room, clean, and very good breakfast buffet. Super friendly staff who are very helpful. Loved our stay.

nothing

May be the food was a bit okay else everything was trash

Starting from the hygiene, cleanliness, support , cold behavior of the staff, everything is just not worth the money. I hated my stay there but had to spend the night somehow.

Breakfast was too poor for a 4 star hotel

Excellent location. Helpful, friendly and welcoming staff. Incredible view.

beds were not so comfy.

Calm and clean

The road between the hôtel and the mean road: broken, durty

Very friendly and helpful staff. Good breakfast, nice property.

They did not have iron/ironing board available, but offered to iron for us which was appreciated. The pool area is looking worn and could use some new chairs, more water in the pool, new parasols.