Beautifully renovated, spacious rooms .

Noisy electric board in the room.

perfect location for a weekend in Franciacorta, the facilities are amazing and tastefully renovated, maintaining the original structure. Rooms are spacious and extremely well appointed

The staff at the restaurant was not up to standard, poorly organised and not attentive to clients’ needs. This was in contrast with the rest of our experience.

Top-Location / Top-Gastgeber / Top-Lage

friendly staff,host showing you the room and facilities,cleanliness,everything was impeccable!

nothing

A very special hotel, with spacious room, comfy bed and pillows, spacious bathroom, all tastefully decorated. Easy parking for our vehicle in a rural setting. From the moment we arrived the staff made us feel very welcomed and assisted us throughout our stay. Full credit to the chef, evening meals outstanding. Pool area was fabulous.

Everything was perfect

The whole ambience is amazing. Beautifully and tastefully renovated, no detail missed.

The transformation of a 1000 year old castle into a hotel with style, comfort and taste. Super friendly and skilled staff who provided just the right level of hospitality to help make my stay truly memorable. We'll done Castel Merlo!

Nothing

it’s a really beautiful setting and the building has been elegantly restored. The food was excellent and the chef charming.

No complaints whatever.

it’s a gastronomy feast, must make it one of your meals!

Very nice place and rooms

Not enough staff. We stayed Sun - Wed and it seemed that in the beginning of the week they were well under staffed. Often only one person trying to manage everything.

Enrica and Jan Luca were perfect stuff

Cool location very easy to reach and find... We were welcomed on arrival by a glass of local champagne (amazing quality) and shown around by Jennifer a very kind and helpful receptionist. The room was upgraded and it was beyond expectations. The morning after also the manager greeted us very kindly.

The breakfast could be improved, but I guess with covid they had to readapt standards.

This is a very beautiful little hotel in the middle of a romantic vineyard but still in walking distance to the next town. They have the most comfortable beds, it was very clean and the breakfast was good as well. It is very quiet and relaxing as there are only a limited number of rooms and therefore few guests.

We were especially looking forward to a higher level of service which we expected from a hotel in this price range. Unfortunately, there was usually only one person on staff who had to manage lots of different tasks at the same time (including the winery). Most of the staff members we met only spoke Italian and close to no English which made it very difficult to communicate, even when it came to standard requests like ordering a drink at the bar. Everyone was very friendly and kind though. Also, the Wifi didn't work for all four days of our stay (only in the lobby, but not in the rooms or at the pool etc).