The peaceful, pretty surroundings within the property. The staff were very friendly and accommodating to our particular needs. The food in the restaurant is carefully prepared and well-presented.This is a perfect getaway to recharge in the Western Cape vineyards, sans the 2 hour-flight! Access to the large picnic area that offered a large variety of foods for every age. Boatrides on the Vaal River were very popular-especially at sunset.

The slight, occasional odor that comes from the bathroom.

The breakfast facility was unacceptable A long walk not open when we arrived still cleaning the floors etc Breakfast took an hour to arrive and not very edible

See above

It’s beautiful, on point. The staff is helpful and friendly. There’s also so much to do

The menu is limited. The food, I asked for medium eggs, they well done - for two breakfasts.

The ladies at the reception desk are the most welcoming. In fact all the staff, from the security at the gate to the people at the bar. It’s super clean, spacious. The views are great. Everything was perfect.

Nothing

The rooms were excellent - very comfy, just the right space. The reception ladies were excellent, especially Tshepo.

The breakfast was very good. The service, however, was very slow.

The staff were outstanding - Palesa at the Hotel reception was wonderful and so attentive. Thandi & Simba in the restaurant were truly excellent too. Beautiful location, it has grown considerably since I was there last. A magnificent little getaway from Johannesburg. We also loved the property and ran a lovely 8km on Sunday morning. Truly special stay! Thank you team.

NA

The location is wonderful and restaurant food was passable.

We arrived 4 hours after check-in time due to heavy traffic on Friday and staff were entirely unaware of our booking. Despite showing reception the reservation and being literally the only guests at the hotel in Friday, we could not check in. When we returned 2 hours later after dinner, we were made to wait and additional half-hour before being placed in a room which had not been cleaned and did not have the amenities I paid for with room upgrade. Reception did not pick up the phone when we tried to reach them. After lunch the next day we discovered no turndown services were performed as they apparently only happen on request, of which we weren't informed. Staff were entirely unwelcoming and mostly argumentative. We had to make 3 bookings with spa at different times to finally get a booking accepted. Later when we noticed that there is a 25% spa discount for hotel guests advertised, (of which noone advised us,) they refused to help us get the discount applied. I didn't want to cancel as it was such a hassle to get a booking! The spa experience was disappointing to say the least, with showers that don't have adequate pressure to wash off body scrubs, dirty outdoor Jacuzzi and therapists who'd clearly rather be doing anything else. I think the only people who experienced a relaxing weekend were the staff at this hotel. It was a relief to check out. Oh and the rooms aren't soundproof. Saturday night I hardly slept because of rowdy guests nextdoor who continually tampered with interconnecting door. I didn't get the name of the manager of this facility but he clearly shouldn't be in charge of anything. I'll be removing booking.com as they clearly do not adequately vet the hotels they list. Shocking!

loved the country feeling with a touch of Paris, France.

would have loved it if the cruises, picnics and wine tasting were opened. unfortunately they only open from Thursday to Sunday