Amazing service from the moment we arrive to the time we leave. Excellent location, walking distance to food street and amenities. Superb room amenities. Would be nice if there's a way to purchase the yukata. Arrived tired with aching muscles after days of hiking, and left feeling totally relaxed. Will be back!

Nothing, everything was amazing!

Thanks for the arrangements for my mom. Special thanks to the reception staff for her quick wit. Much appreciated!

Nil

friendly staff. very clean environment.

The rooms were spacious and the service was great. The breakfast was remarkable!

nil

Perfect getaway from city living, clean air, slow pace and relaxing. Room was huge for 2 pax and love the in room onsen. Hotel staff were very helpful and pleasant. Breakfast was interesting and yummy. A chance to try local fusion breakfast Access to hotel is just 5mins walk from Jiaoxi train station.

Price is on the higher end. But considering the facilities and room size is worth it. Hopefully during peak season it won't go too high.

Location was very good. Near to both bus terminal station and train station. Also near food street and amenities

Nothing

We had a lovely stay at the beautiful Yamagata Kaku hotel. The room was spacious, comfortable, and has everything we needed. The private onsen in the room was lovely, and we loved the fact that they provide free mini bar, including some beer and non-alcoholic drinks in the fridge, which is rare as most hotels will ask you to pay. The location is awesome, very close to Jiaoxi Train Station and the main streets, making food hunting and travelling super easy. There are also some car rental shops around, and we were lucky to be able to book a car on the day. I also got to use the public naked onsen facility on 2nd floor the next morning, and I was the only person using it! It was very similar to the one you'll see in Japan. Everything was built close to the Japanese standard, so if you ever miss using the onsen facility but can't make a trip to Japan, this is a nice alternative. Overall, I would recommend this hotel to any couples wanting a romantic trip.

Breakfast can be improved. I like how they provide set menu instead of buffet, but the Japanese set I ordered was below my expectation. It is more Taiwanese than Japanese. It's still ok though, not a deal breaker.

The overall setup and cleanliness of the facility. Excellent staff. Particularly Miss Jian who taught the arts and crafts class in the hotel on 2/2 afternoon.

None.

Great service! Very close to the train station. Food is beautiful. Great view in the bedrooms.

Couldn’t adjust the air con temperature in our room, was a bit cold.

Very clean and very near to the train station. The onsen provided is big enough for 3-4 ppl The staff at restaurant will ask us for feedback about the food. Have events related to new year such as 年越しそば and new year champagne .

Have handicraft event for making Japanese new year flower wreath for free. But we were told because we checked in on 31st Dec we cant have it and were given to make a Xmas deco instead. なんか どこかちょっとおかしい。Had new year soba and champagne but the deco was Xmas deco😅. In my opinion It would have been perfect if it was new year wreath instead of the Xmas deco . it was free anyway so I guess we shouldn’t be complaining ??

large room with cozy space

the lift isn’t big enough

Will definitely go back again.

It's perfect.

so clean and the service is amazing. standard room is big!!!

Great facilities, room very very nice

A bit pricy given the room size