Beautiful community and excellent mgnt both pre and on site. Thank you. Appreciate that attention to detail!

Beautiful community and excellent mgnt both pre and on site. Thank you. Appreciate that attention to detail!

Would be 5 however the TV in the main living room with the fireplace wouldn't work. It would have made the later part of the evenings more enjoyable for my family.

Mountain Heart Lodge is a beautiful home with a wonderful view and great amenities. However, it is need of many repairs and a deep cleaning. The dishwasher did not work, the tv in the den was not working until maintenance came on the next to last day of our stay to correct the problem, the cabinet door that opened to one of the trash cans came ff the hinge because it was broken, and the air conditioning does not cool the upstairs sufficiently. There were no wine glasses in the house when we arrived and we finally got those two days after we checked in. The house is need of a deep cleaning. The bathrooms and bedrooms were clean but the stairwell leading to the basement had multiple bugs on the carpet and had not been vacuumed in a long time. There was dust on the bannister and many other areas that had not been properly cleaned. The timeliness of the response to these issues by Carolina Cabin Rentals was unacceptable in light of the $2400 we paid for three nights rental. Extremely disappointed by the poor customer service provided by this company and will probably not rent from them again. The only reason I gave this review 3 stars is because of the view and amenities of the home and the community of Eagles Nest.

We really liked the Mountain Heart Lodge, but there are a few things to be aware of. It is in a beautiful location in Eagles Nest that is close to the amenities area - take advantage of those as they are fun for all ages. The unit is a Townhouse that is attached to another unit, we had no issues with noise at all. Bring your own wine glasses is a must - they only had champagne flutes. The kitchen is pretty well equipped, but not as large as the pictures suggest. If you are a person who wants to cook on your mountain vacation, bring your own knives and be aware that pots and pans are all non-stick. Appliances have been upgraded fairly recently. Carpets and furniture in main sitting area are worn and could use updating. The hot tub is a great amenity as is the game room and fire pit. The TV pictured by the hot tub did not work - no sports watching while soaking. The Upper Deck is a wonderful space to lounge and eat outdoors, but we suggest an outdoor table umbrella for the very sunny outdoor days. Overall we had a fantastic time exploring Eagles Nest and Banner Elk. ProTip: If you want to go to Grandfather Mountain during COVID - make a reservation or you will not be allowed to enter.

We really liked the Mountain Heart Lodge, but there are a few things to be aware of. It is in a beautiful location in Eagles Nest that is close to the amenities area - take advantage of those as they are fun for all ages. The unit is a Townhouse that is attached to another unit, we had no issues with noise at all. Bring your own wine glasses is a must - they only had champagne flutes. The kitchen is pretty well equipped, but not as large as the pictures suggest. If you are a person who wants to cook on your mountain vacation, bring your own knives and be aware that pots and pans are all non-stick. Appliances have been upgraded fairly recently. Carpets and furniture in main sitting area are worn and could use updating. The hot tub is a great amenity as is the game room and fire pit. The TV pictured by the hot tub did not work - no sports watching while soaking. The Upper Deck is a wonderful space to lounge and eat outdoors, but we suggest an outdoor table umbrella for the very sunny outdoor days. Overall we had a fantastic time exploring Eagles Nest and Banner Elk. ProTip: If you want to go to Grandfather Mountain during COVID - make a reservation or you will not be allowed to enter.

This is not a single family home, it is a attached to another “condo”. The description is very misleading... The video game in basement does not work, which was very disappointing for us, it shld be removed instead of show casing it on the website. There was popcorn around beds, and rugs were dirty, house is very worn. The sheets are brown, old and smell very bad. The shower curtains are dark brown and old, pillows have disgusting stains all over them. Large centipede was crawling IN the master bed. Walls need a fresh coat of white paint, (walls are mustard and brown color) and have marks all over them. We could not sleep on the sheets, and had to go out a buy pillows and comforters because the ones there were totally unacceptable. The TV only got one sports channel. The bathroom door upstairs would not close bc it needed to be shaved down. There is a dirty old fur thing on sofa that needs to be thrown out. If the owners wld get new sheets, pillows, and shower curtains, put a fresh coat of paint on walls, get rid of the broken video game in basement and properly vacuum the hse then it could be ok. They must also disclose that it is NOT a private house. Apparently renters have tried to break in to the connecting condo bc they thought that they rented it, very deceiving description.

We are very disappointed with this property. Never have I rented a place where so many things are broken and where I found hair, bugs, and mildew in ALL of the showers/tubs. Disgusting. I have tried to be patient, but every time we try something else in the house, it's broken or missing. The property is overrated. We are quite disappointed with all the things wrong with the property given how much we paid. Grills (both of them) were not working. The oven doesn't cook well. Burned the brownies. All bathrooms were DIRTY. There was hair, mildew, and BUGS in the showers/tubs. I have photos to prove it. There was a towel with blood on it in one if the bathroom vanities upstairs! This level of cleaning during the pandemic is irresponsible. The tub shower curtain liner was full of mildew. Housekeeping was offered to come by and housekeeping never came. We waited and waited and she never came. Days later it's the middle of our stay, what's the point now? The TVs do not work. In fact, the guy who brought out the new shower liner for the tub took a look at the TV s and said we are missing remotes. So the only TV working is the one in the bedroom by the family room. And the one in the family room, you have to go into the closet to change the channel on the receiver. Ridiculous. Upstairs none of the TVs work either. We are 6 having to watch a tv we have to change the channel in the closet. There is not enough flatware or cups for 6 people. The toilet paper holder In the bathroom by the kitchen was broken. The bath fixtures in the bathrooms upstairs are coming off the wall. The coffee pot is broken, and we didn't know till after we bought coffee. We had to pour boiling water over the filter of the coffee maker to make coffee till we were able to go back to the store to buy K Cups. No one mentioned this ahead of time in the multiple emails we received ahead of our stay. The power went out twice during our stay. Hard to find any candles or flashlights to be able to see while cooking. Didn't bring any because we didn't anticipate we'd lose power twice for 3 hours at a time. Back up generator or at least candles would be nice. All in all, while the property has tremendous potential, it is not taken care of. So many broken or missing items. And DIRTY. The walls by the fireplace has spiderwebs and spiders! And we found spiders in the bedding in the bunk room that is in the basement. This property is well overpriced at 4K per week. What is more, I wrote them an email regarding all the issues we faced with this property and NO ONE responded. They responded to other emails, but not that one. Customer service leaves a lot to be desired. All I was offered was $100 off, which I'm not sure I received. Someone needs to check everything in this house before it gets rented because we seriously feel bait and switched. Very disappointing. We came out here to relax and see family we have not seen this year and have spent soooo much time troubleshooting the tv, CLEANING the bathrooms, trying to be able to make coffee, trying to get the oven to work properly, trying to grill- nearly wasted a bunch of food as a result of the grill not working. Again, super disappointed. We won't be back. And I seriously hope you reconsider renting this for this much money considering it's disrepair.

Property was not quite ready for occupancy, for ex hot tub not cleaned after last guest, outdoor area not cleaned, audio-visual not fully hooked up with wires hanging, poor directions for use of any utilities; misleading info regarding access to amenities such as library

The cabin was great a little disappointed the outlets in the basement would. It work . Overall was a good experience

Very nice. Layout was so great , phone service little choppy Had a wonderful time

We are repeat renters in this neighborhood but we won't be back to Mountain Heart Lodge. We love the amenities in the neighborhood and this house was beautiful. - The house was plenty big enough for 2 families with younger kids, comfy beds and plenty of space. The downstairs area was a huge hit with the kids! But one towel per person and 2 towels for the hot tub weren't nearly enough. We were washing towels the whole time. -The kitchen was not well stocked at all. There was one wine glass, 5 drinking glasses, one juice glass and 2 plastic cups. We had to use coffee mugs at every meal. The cooking utensils, pots etc were very lacking. - The living room has to be operated with the closet door open. It took us hours to figure this out. I saw several reviews with other renters having this problem and each time there was a reply stating that directions were placed in the house, we could not find them anywhere. - We could not find the outdoor trash cans so I called the rental company. Someone was supposed to call me back with a solution. We never heard back and ended up figuring it out ourselves. - We were in town to ski, access to the garage would have been very helpful with all of our gear. - One of upstairs showers was stopped up.

Very nice home needed more glasses only one wine glass and a few more glasses not enough towels not enough silverware besides that all was very nice

The neighbor( women) was not very nice when we arrived to the property. The home is stunning and clean. The neighbor wasnt preferable.

The neighbor( women) was not very nice when we arrived to the property. The home is stunning and clean. The neighbor wasnt preferable.

Second time at this cabin. We love the community.

There were a couple of issues that I wasn't thrilled with. The TV situation was a mess. That needs to be fixed immediately. Theres a thousand remotes and none of it made any sense. Plus the outside TV wasn't even hooked up. That was a disappointment. The pictures had several propane heaters, however the reality of it was there was only 1 and it was empty of propane. I had to buy propane for it and the grill. Then I had to move it upstairs. I also had to buy propane for the little candle on the table. I feel like that stuff should have been filled prior to our arrival. We were also unaware that the home was a duplex. I probably wouldn't have rented it knowing that. Luckily no one was there until the last day but us. The last thing I didn't understand was the outside lights. There was lights all over but none of them turned on. A couple of side issues that weren't a big deal was a broken chair just left sitting on the patio downstairs. The fire alarm went off the first night. The power went out the last night. And the little candles were empty of sternos or those would have been cool. There was also 2 broken door knobs. Otherwise the place was nice. The park area was way undersold. Had I known all the stuff we could do there I would have made different plans. That was amazing. The staff was also very attentive. They sent people right out for the fire alarm and TV. Overall it was OK. We would probably go back but stay in a different place.

We loved the location of Mountain Heart Lodge, but were sadly disappointed when we got there and it was a duplex! It was falsely advertised on that aspect. We had 4 children with us and when we pulled up the attached duplex did not seem happy about our 3 cars or the children! The AC did not work upstairs. The house was nice and we enjoyed our time there.

This house is great, it was very clean and we did enjoy our stay. There were some issues though. We discovered a bathroom leak, but it was fixed by Monday (we arrived on Saturday). The water in that bathroom was actually shut off so I think someone knew about the leak but did not fix it until we complained about it upon our arrival. The other issue was that the blinds in the main floor bedroom were broken and could not be open so the beautiful view was completely blocked. It's hard to believe that no one knew about this and failed to fix it before our arrival. The couple in that bedroom had no view whatsoever, which was disappointing because the views from this house are great. Also, the TV by the hot tub was not functional either. It would have been fun to watch TV while using the hot tub. When we complained about these issues the management company was great. They tried to fix everything but could only fix the leak and not the other issues. Still a great house though and great location.

This house is great, it was very clean and we did enjoy our stay. There were some issues though. We discovered a bathroom leak, but it was fixed by Monday (we arrived on Saturday). The water in that bathroom was actually shut off so I think someone knew about the leak but did not fix it until we complained about it upon our arrival. The other issue was that the blinds in the main floor bedroom were broken and could not be open so the beautiful view was completely blocked. It's hard to believe that no one knew about this and failed to fix it before our arrival. The couple in that bedroom had no view whatsoever, which was disappointing because the views from this house are great. Also, the TV by the hot tub was not functional either. It would have been fun to watch TV while using the hot tub. When we complained about these issues the management company was great. They tried to fix everything but could only fix the leak and not the other issues. Still a great house though and great location.

We were homebound by the rain, having 3 levels to spread out in was golden. It had a ping-pong/pool table, foosball, a working old school video arcade, hot tub and beautiful TVs in every room.

We were homebound by the rain, having 3 levels to spread out in was golden. It had a ping-pong/pool table, foosball, a working old school video arcade, hot tub and beautiful TVs in every room.

We had a great time at Mountain Heart Lodge over Thanksgiving weekend. The house was clean, had comfortable beds and the kitchen had most everything we needed. Since the house sleeps 10 and we had 9 people, it would have been nice to have more seating in the living room (only one sofa and one chair) and at the dining room table (seated 6) to accommodate us all.

We enjoyed our stay at Mountain Heart Lodge from start to end. Everything was absolutely perfect for us. Wouldn't change a thing and hope to return😊

This townhome had all we needed and more! It exceeded expectations. The layout was great for my extended family to come spend time together. The house was beautifully decorated to the very last detail. All bedrooms were spacious. Our kids had a blast utilizing the downstairs game room. The arcade was a huge hit, along with the pool table. The indoor ball court room kept them entertained for hours! Perfect to get energy out:) We enjoyed the hot tub and both level porches. The kitchen had everything we needed for every meal. The resort is absolutely breathtaking. We never left Eagle’s Nest and had more than enough to do both inside and outside the home for multiple days! The home is also conveniently located near the Great Camp which also had tons of activities to enjoy. My only tip would be bunk beds are on the bottom floor alone with no other bedroom, so just ensure your littles are good sleeping away from parents. Ours were old enough to and did fine, but just a heads up:) It was a fabulous house and a great blessing for our family to spend time together. I would highly recommend it, you will not be disappointed!

My wife and I, (3) Girls and (3) boys went to the mountains and stayed in Mountain Heart Lodge. It was great. We had enough room for everyone to sleep, eat, and have fun. The kids enjoyed the basketball room, the pool/ping pong table, the basement, and the Hot Tub. We enjoyed the awesome view from the upper deck while having coffee. We will definitely stay in this cabin next year.

We had a 5 star experience renting the Mountain Heart Lodge at Eagle's Nest. Questions were answered very quickly. Emails were very clear and informative. The house was absolutely wonderful, exceeded our expectations. Would highly recommend this agency and home!