The apartment was fantastic. Large, with balcony, big kitchen and facilies for out dogs. We had gorgeous dinner and breakfast at the hotel restaurant.

The staff in the reception were very rude and humiliated us for travelling with Booking.com. The description on Booking shows there is a swimming pool without extra cost. There is no such pool. The only pool is a small one that is inside the SPA which costs extra. First day we were given access to the spa but next day the receptionist stopped us and gave us a VERY LOUD and humiliating speach in front of other customers and staff, that "SPA is NEVER included for Booking.com customers" as if we were less valuable to them. We paid over 500 euros for our stay and they requested 9 euros for spa access. We felt cheated and badly treated and will not return. The hotel staff claimed it was Booking who put the info about the non-existing swimming pool on the Booking-site.

no air conditioning

good location, nice design, brand new

no air condition

The view on the lake is absolutely stunning at any time of the day, if the weather is good. we had a nice artificial fire place in our room and it was creating a nice hygge feeling. Everything in the room was new and fresh. The spa area was very nice, nothing comprehensive, but absolutely enough to enjoy. Would love to return back this time in summer!

Could have been a bit more of small things in the room, like more coffee capsules, shampoo / shower gel bottles

The apartments were done very well.

The service, internet connection. I was given the wrong room and walked in on a young boy alone, and there was barely an apology. And the internet dropping out continuously is not acceptable given the price paid for the property.