attitude and safty

It was a beautiful property, close to Florence. We also had parking that was very convenient and safe. Also we had vegan products for breakfast, so it was a very pleasant suprise

We didnt like to have mosquitos in the room and being bitten by them , but luckily next day the hotel staff gave us special spray and we had a peaceful night.

The establishment was in a quiet location and away from the main town. if you are after a place close to the various trattorias, this is not it.

Need to pay a lot of attention to the cleanliness of the bathroom in particular. 4 star - not sure how this is possible

Everything was perfect!

Great location, close to both the city centre and the train station, super nice staff, clean and spacious bathroom, good breakfast.

The blanket was quite warm and we only could open one part of the window.

Lovely host. Nice rooms

More seating on the terrace.

Great location and comfortable beds.

Unfortunately the water was not running in the morning and we couldn’t take a shower, brush our teeth or even use the toilet. After addressing this with the staff they offered us a shower in another room. This shower was barely dripping ice cold water - unusable and unacceptable. After not being able to shower and having to walk dirty in the city we asked for a (partial) refund and were only offered 19€ (approx 10% of a night stay) worth of breakfast and luggage storage (which is usually free in all hotels) While situation was unfortunate for the managers of the property, they showed little understanding for the poor experience we were in and didn’t offer any further refund to at least match the lack of basic hotel services expected (running cold and warm water). This left a very bad impression and we’re taking this further to booking.com to receive a refund for the missing services.

Nice staff. Short walk to the train station. Self service cleaner very close.

Walls are just paper. I could hear people talking downstairs and somebody having a shower.

There is no reception for nights We have to give the key for friends checking in late

everything

Very friendly and helpful staff, nice and comfortable room with air con. Close enough to the train station and the old city, quiet area. Nice little breakfast.

It is a quiet area, so to find anything one needs to walk a bit - although not much, 5-10 minutes bring you to all the lively places.

breakfast

Breakfast

Good selection continental breakfast. Catered for individual requirements, vegan, vegetarian. Convenient location for train station and short easy walk to town centre. Very clean. Great hosts.

Tea coffee making in room and extra chair would be enhancements.

clean and modern excellent service free parking from 20-8

breakfast could be better. you have to ask for something if you want it. But most of the time they have it and can serve it but you hav to ask for it

Everyone was extraordinarily friendly and helpful

location was further than I would have liked from center and restaurants...but not so bad. On the other-hand, it was a very easy walk from the train station and the comfort of the room and the friendliness of the staff made up for it.

Everything! Positioned in the city, but also in a quiet area, secure, video cameras, large tv in the room, large comfortable bed, air conditioning, refrigerator with various drinks (extra charge), balcony / terrace, very good breakfast (even for people with intolerances / allergies), very kind and helpfull host, parking places inside the yard, the boutique hotel is NEW and very nice! First time here, but I will definitely be back! I recommend!

There was nothing I didn't like!

We were welcomed by the owner and she was very very friendly. She treated us like family.

The AC was not working properly.

Great location, helpful staff and lovely breakfast!

This is a beautiful hotel with the highest quality of everything from the construction of the hotel through to the friendly and professional service at the reception area.

The towels could be a slightly better quality.