Everything! The room, the decor, the location, the reception staff, (almost) everything was exceptional. We could even use the spa facilities just by ourselves, and they were really great. The view on the shared/public balcony was also very outstanding.

Upon check-in we asked for vegan options at the restaurant on site and were told that it should be no problem. At the restaurant, there were no vegan options on the menu and the only thing they offered us is a salad with basically removing everything apart the greens, even the dressing (and still paying full). Very disappointing, since the restaurant had pasta which usually can be made vegan very easily, but I guess they just were not interested in serving us at that time. To be fair: We got a great vegan alternative for breakfast, not sure why it was no problem at all in the morning, but for dinner it was.

Style, friendly staff

absence of restaurant and massage

Breakfast and dinner were delicious, freshly prepared, good quality food, great coffee. Staff were excellent and the hotel itself was beautiful!

Pleasant ,old building, excellent staff and very good breakfast. Arranged onward travel most efficiently

Some rooms get street noise

Super Break fast, excellent staff and very nice Place. I would reccomend

Nothing

Very big room. Comfortable bed. Amazing staff. Very good breakfast.

A little bit noisy due to the street right next to the hotel.

The hotel was extremely well located and the rooms were very comfortable. Our travel plans changed due to some flight changes and we were arriving sooner than originally planned. I wrote to the hotel and they were accommodating in getting us a room before the check-in time. Even though it was at an extra cost, we highly appreciated having a room to sleep in after five flights to get to Sucre! The room itself was quite beautifully done. The beds were extremely comfortable and we had one of the best sleeps in Bolivia here, even though the noise from outside was quite a lot at night. The breakfast was delicious and the lunch we ate at the hotel's in-house restaurant was one of the best we had in Sucre. Overall, the stay was really good.

The soundproofing of the rooms is quite poor. During the day, strangely enough the streets were pretty quiet, but after sundown and all the way past midnight the noise from the streets was a lot. This made it difficult to stay asleep.

This was our second stay, but longer, at the hotel. The first stay was really good, with the staff being extremely helpful and friendly so that set the expectations for us. But unfortunately, the second stay was a bit of a mixed bag. I had just been discharged from a hospital and needed a ground floor room. I wrote to the hotel before arrival and they helped organize this. I cannot stress enough how much I appreciate this. The room was very comfortable and, of course, the location of the hotel is really good.

As mentioned, this second stay was a bit of a mixed bag. The staff were mostly indifferent and inconsistent during this stay (except for the gentleman who helped carry our luggage - he was consistently helpful and considerate). During breakfast the first time we stayed at the hotel, they said we could exchange the juices mention in the menu with other ones. This time around they denied us and said it could only be done with an extra charge. We were fine with this. But then, we got only one croissant for breakfast between the two dishes we had even though our previous experience was that we got one for each person. When asked, we were told that only one would be provided. It was these kind of inconsistencies within their own policies that were quite surprising and off-putting. The first time we stayed, the food was delicious, but this time around everything was either bland or over-salted and a simple breakfast order took over 45 mins to prepare. We know the hotel and its staff can be great, we experienced it the first time - but be prepared for inconsistent service and policies/procedures made up based on what they feel like at that moment. The room we had this time was different from the first, but even this room was loud at night. So soundproofing is an issue it seems across the hotel in general.

Room was spacious and pleasant. The structure was interesting with nice design elements. Location was good. Breakfast tasty.

Severely in need of on-site, senior management staff. Where is the owner??? The place is run by 20-30 (something) staff. Inexperienced and apart from the (very helpful) main receptionist, a bit of that delightful 20 something attitude. We were the only guests, maybe one other couple. We required some assistance with a credit card issue and the guy who was supposed to resolve stated it was impossible because he would need to be on hold for 10 minutes. 10 minutes??? What world does he live in???

Great room, great breakfast included, great staff.

All of the employees were exceptionally helpful and kind. The room was exceptionally clean and comfortable. We even had breakfast brought up to us on the terrace! Such a beautiful view of the city, and great location. Walking distance to the main plaza. I would stay here again!

The room was nice, the terrace is wonderful and the sauna tops everything.

That for 2 days in a row th erestaurant was closed.

it os for sure the best hotel of the city, everything is so beautiful and well crafted, the interior design is perfect and the people are very kind and friendly.

1/ They tried to charge us with the 13% tax on the bill. Foreign tourists do not pay the 13% IVA hotel tax in Bolivia!! They know it and fortunately we know it too ! We argued the tax and had it removed from the bill but it's no fun having to do that and quite sad for a hotel of this standard (at least in price) to scam clients. 2/ If you are looking for a nicely decorated room, go for it they are really nice. If you are looking to sleep in them, that's another story. The street is very noisy even with ear plugs. When the noise from the street quietens down at night, then it's the music from the restaurant that you will hear.

Charming buildings and rooms. Well equiped and situated right in the center of Sucre.

Very noisy during the night even from the top rooms. Personal NOT AT ALL OK for a 5* hotel. We were waken up at midnight by the head porter for no reason knocking at our door. We waited once 40 min and once 1 hour to get our breakfast.

Nicely decorated

It was a bit noisy

I had some special vegan options for breakfast, no extra charge. The room was awesome, bed was very comfy and clean.

Shower takes way too long to heat up, wasting a lot of water in the process.

Honestly, we’ve loved the places. Our room was stunning! We love every single detail of it. Definitely, we recommend it. Regards!🇨🇱🇪🇬