Friendly staff members, spotless room as well as bathroom, comfy bed, dedicated space for computer work (in the bedroom), two lifts, buffet-style breakfast with traditional English menu as well as croissants, muffins and fresh fruits

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The staff were superb every member we met from start to finish

The carpet was a bit grubby it had been cleaned but just looked grubby with age. We may have been given this room though as we had our dog with us. Car park expensive but managed to park on street

Clean and comfortable room with view. Spotless bathroom. Traditional english and french breakfast menu. The staff members are very kind, friendly and helpful. They supported me in unexpected situation.

There was one incident similar to Zimbardo's experiment, but it did not repeat anymore, therefore it does not affect my overall opinion.

Location was good to travel to and from in the car. Bar was good with limited food choice.

Breakfast was cleared away at 9.30 on the Friday and dead on 10.00 on the Saturday and there was limited food items from about 15 mins before the stated closure time. Eg no sausages or beans at 9.50 and the staff just said there wasn’t any more to bring out. Yet guests were still arriving for breakfast and the staff were seen making up breakfasts and thanking them through to the staff area. Not what was expected.

Breakfast was average nothing special

parking fee was not advetised before booking - very poor to pay £15 on top

The room, the staff and the location

My only criticism is to do with the breakfast. I would've liked more choice in the cooked breakfast section (tomatoes, fried eggs, hash browns, mushrooms etc.

Staff at front desk where very friendly and helpful

Room smelt of smoke

Location was central and all staff went above and beyond

Everything was ok

The staff were really lovely. We stayed overnight for my daughters 21st as she is in university, the staff couldnt have been nicer and so polite and you can see they all work hard as a team.

Nothing

Good location

The pillows were poor like sleeping on a stone even the soft one, need better quality

It was very clean and spacious, the bed was perfect for sleeping. Was very clean.

The lift took ages to come, may as well walk up and down the stairs.

Clean and tidy, perfect for low budget

N/a

Thank you for making our stay comfortable. Thank you for having taxi number available and a phone. Thank you for the lovely kind staff.

No robes or slippers.

I liked everything that was good to excellent from staff to the room & I liked the idea of buffet breakfast

I can think of any thing like I said My stay was very good to excellent so there was nothing I didn't like

Very good and fresh.

The temperature control in the room did not seem to work so we were a bit warm and the windows do not open.

Quiet, clean, friendly staff, great breakfast included. Big towels, really comfy bed x

It was all great

The breakfast was fine, plenty of options, but hot was fairly flavourless. I wasn't bothered about the view

Scrambled eggs were overcooked and tasted of nothing

Location,Staff

Not many options fr breakfast

Clean.staff pleasant enough.Convinient location

Only HARD pillows on bed

Modern, clean room, everything needed, good shower, Dove toiletries, comfortable bed, quiet heating/aircon, full length mirror next to hair dryer and light. Easy walk into city via steps.

Expensive parking (the road outside is cheaper) breakfast quality could be a little better, dining room very busy weekends. No fridge.

Cleanliness and friendly staff

A perfect stay, as always with a HiEx. The bonus was seeing The Tudor House, right by the entrance. A remarkable surviving building and worth the visit alone.

No complaints.

Clean and polite staff

Great location, easy check-in and friendly staff, neat and tidy and new.

Size of rooms could be better and shower, value for money though.

Clean and fresh, very pleasantly surprised.

N/A

We normally stay here at Christmas time as it is the most reasonably priced.

Bit of a trek back from the main city and car parks as you can never get in the car park on site.

Room was comfortable and breakfast excellent. Great value for money.

The flights of steps to get to the level of the Hotel. The hotel advertised that a there was some basic foods available at any time but when we arrived they told us there was not. If we had known we would have not walked all the way to the hotel only to have to walk all the way back into town as there was not much available close to the hotel and especially since we arrived on Sunday

Posizione centrale comoda per tutti i servizi. Parcheggio a pagamento accessibile. Staff accogliente. Colazione variegata salata e un po’ meno sul dolce.

Nulla da segnalare dopo una sola notte di pernottamento.

Reasonable price

Pillows were hard and not comfortable

Location and facilities