Surroundings and staff was amazing thank you

Nothing

It looks nice on arrival and the reception staff when we arrived were really accommodating. Grounds are nice when clean

The dinner reservation was incorrect and when we were finally sat down and ordered the drinks did not arrive until after the dinner was bought to the table. The rooms were uncomfortably hot and there was no air conditioning so we were unable to sleep. A fan was provided in the wardrobe, if you had looked around however this did nothing ti adjust the room temperature. We went for breakfast in the morning and there was food still on the floor from the previous nights dinner service so no cleaning had been undertaken and all glasses and bottles were still on the terrace outside. Once we had finished breakfast (we had been seated for 30mins) we were asked to move to the terrace so they could reset the tables for other customers- no one else came through to the tables. Never have we been asked to leave a breakfast table, nor would we expect to in what proclaims to be a decent hotel particularly after 30 minutes. We the went back to our rooms to leave and one was filled with flies as the window was open. Upon check out they charged for drinks (we hadn’t used our full half board allowance) and split the bill without asking between our parties two rooms. This is not what I would expect from a hotel of what appears to be of a high standard from the website

Nice location and grounds

Extortionate pricing, I’ve had better stats at Travelodges

The staff were friendly

The bar and room service was very poor. Was told a number of times that a waiter or server would come to my table to serve me but I needed to go to the bar myself. No one answered the room service line so I had to call reception and when the order did arrive it was half correct. The room was extremely stuffy and I would have expected the rooms to have aircon.

garden, setting, basic facilities/room

Room was a bit noisy (boiler room?) Room was not dark at night due to light coming under door and around curtains Therefore did not sleep well Breakfast was ok but

Amazing location however no amenities close by.

The shower could have been better.

The hotel is beautiful and the staff exceptional. I look forward to visiting again.

Everything, stunning location, friendly, attentive staff and exceptionally good value for money. Breakfast was delicious and the beds are very comfy.

Nothing. My pillow preference is slightly softer and less firm though.

Picked-up a last-minute "weekend getaway" price, so went with open mind. Should have had higher expectations, because it was great. Deer on the stately entrance way, lovely grounds, nice modernised rooms. The park it's in has made paths, good for preventing erosion but also means you can walk in the English weather without wading through a quagmire.

leaving the premises on sunday morning

service was an utter joke, staff totally incapable of providing assistance, food sub-par, the rooms that we were originally put in were laughably small and not clean (these rooms weren't even mentioned on the website, much less with a picture)

where it was situated very quiet

The fact we had to wait nearly an hour and a half after ordering dinner for it to turn up

The staff were amazing, very friendly, helpful and compassionate.. I suffer with anxiety and the staff were very understanding when booking in and out. The room was clean, modern and warm. The bathroom was large, clean, modern and warm with a bath and shower. Beautiful bed linen and blanket. A nice breakfast with a good vegetarian option. * The food was nice (not fantastic) but overpriced.

The food was not exceptional and expensive for what it is.

Extremely scenic area with a modern take to interior rooms. wonderful food and very friendly staff.

N/A

beautiful in beautiful grounds. very clean and very luxurious.

we were in a disabled room, didn’t like the bathroom but was fine for 1 night.

beautiful building and communal areas

Rooms were not clean! Dirty teapots (with used tea bags), old sweets on carpet, mud on chair, no clean towels, bed not changed, water half drank. room was also freezing cold.

Beautiful surroundings and grounds. Lovely hotel.

The room was smaller than expected

location and the style of the property were great, modern rooms but retained character in main areas

all good