Location is excellent

One of the towels in our bathroom had a stain on it, the paint was peeling in the bathroom, there were cut marks on the duvet cover, the jacuzzi wasn't open and no Lime cordial at the bar

The surroundings were stunning

The facilities were not operational. The jacuzzi was out of order and this was not mentioned when booking the hotel.

lovely setting, staff were good, not bad

reasonably clean but I wish places would learn to clean toilets properly, toilet brushes don’t work. there was a cobweb on our roof, and paper peeling, needs to be addressed

It was a good location as it was 5 minutes from my final destination.

Room was cold. Air con was rubbish. No decent tv channels. Not value for money in any shape or form. Paid extra to have breakfast in my room and it was all cold.

Stille kamer, goed bed, mooie groene omgeving.

Ontbijt was uitgebreid maar de kwaliteit was niet goed genoeg.

The surrounding of the property with land was important to go for walks

The swimming pool was out of action while we were there which was disappointing. The hotel stated I was not in there system even though I had evidence on my app showing I had confirmation of booking and the cost of the booking. I was forced to rebook. I asked for my invoice which showed the price of £543 but my credit card showed payment of £931.65 over payment of £388.65. I will never go back to the hotel as I have tried to resolve this issue from April until June2024 now involving booking.com and my credit card company to investigate and refund the overpayment. The hotel has been contacted and there has been no response so they have ignore the mistakes they have made which shows this hotel is not fit for purpose if they treat their customer this way.

The hotel entrance and outside appearance lovely and was set in nice surroundings. It was clean inside.

The jacuzzi was closed and we only got to use the swimming pool once when we arrived as it was closed after that. Not great when we chose this hotel specifically because it had those things!

Bedroom was spacious and very clean Reception staff very helpful

Unfortunately restaurant staff were too busy to give attention and manager rude Spa facilities very poor, not working and need updating

Great location, easy to get to other places. Room was lovely too, nice and spacious. Dinner was great.

The jacuzzi wasn't working which was disappointing as was the thing we most looked forward to! Pool was really busy with children jumping into the pool

Free cookies

Nothing

Grounds were excellent room nice staff friendly

Expensive food and drinks £10.20 for a glass of wine. Pool was closed Sunday so unable use pool facility

The room and breakfast

Nothing

you did not allow ppl eating food at lobby areas and you were going around like police asking them to stop eating to force them to buy Your food instead (at the conference you took lots of money to host in your hotel) so grown up adults were forced to eat their lunch hiding at the bathroom cubicles or freezing in the parking lot and cars - you striped ppl out of their dignity - big shame on you - 0 stars

you did not allow ppl eating food at lobby areas and you were going around like police asking them to stop eating to force them to buy Your food instead (at the conference you took lots of money to host in your hotel) so grown up adults were forced to eat their lunch hiding at the bathroom cubicles or freezing in the parking lot and cars - you striped ppl out of their dignity - big shame on you - 0 stars

The room was lovely, the grounds were also really nice. The staff in the spa and reception were great.

Apart from the chips which were delicious, the rest of the food lets the property down unfortunately.

I didnt have breakfast

The location of the hotel is lovely and the linen was spotless.

When we checked in we were given room 135. When we entered it was absolutely boiling. We tried to turn on the A/C, it had no electricity. There was an oil filled radiator on full. We went back to reception, they offered to move us, we said yes. They couldn’t get the keys to load so a receptionist took us to the new room. He knocked and then opened the room. The room was still occupied, there obviously no spare rooms. We were marched back down to Reception, by this time, 4.30pm, we only had 45 minutes to get ready as were being picked up at 5.15pm. This was totally unacceptable.

Great breakfast comfy big bed and very helpful staff

Nothing

A room for a few nights

Left my watch in the room on the bedside table and then less than an hour after checking out it apparently wasn’t there. I assume cleaning staff got a little bonus that day.

It served a purpose and I have used this hotel before

1) no towels in spa and spa pool not working. Another guest complained and was rudely dealt with by the hotel staff. 2 the most pale and plastic-tasting scrambled eggs I have ever seen. 3) a hold put on my credit card without prior notification - it's just their policy and I should have read it on the registration card according to the snappy staff member. 4) tv not networked so no screen- mirroring available. 5) poor signage to rooms resulting in a much longer walk than necessary. 6) no soap in bathroom, just another single-use shampoo bottle

I have stayed there before and like the setting

I booked the suite for 3 nights at over 750Pounds After first night i raised a concern to front desk that for a 700-pound suite, i dont want to have to put the kettle on the floor to boil water for tea as there is no place and no extension cable offered. No heating but to be given a small portable oil heater for the cold nights dropping down to 4Degs but unable to use it as have to charge mobile phones therefore only able to do one thing. Very cold and really not worth it….. I raised this again with the reception staff the following day and apart from “sorry to hear” nothing done…….. So far I have had no follow up from them after my final report on checking out. It’s like they dont care…. And if they dont care that i am personally axing over 750 pounds then i will no longer go back. Shocking experience and I will be reporting to all my Expats friends who travel not to go there as anything else is better value…

Good

Good

breakfast was amazing and stay was very comfortable

swimming pool was cold

I was moved to a different hotel on arrival, which meant I missed a train I was getting to an event. Not impressed at all.

Spacious and clean

Beautiful grounds, lovely facilities. Good food, great breakfast. Pool and sauna great.

Massive queue to check in. We had to wait an hour to be able to check in. QR code to get hotel service details only partially works - could not get any information on menus for example. No towels in our room on arrival.

The breakfast and dinner was great

When we arrived it was a warm welcome and cookies given.( the only good part ) for just 10mins . Nothing more !! When asked very any questions the staff wasn't as much happy to give the answers or help ...anything you would ask for they come up with health and safety..but for that they also need to chk the condition of thier rooms when they go on all about health and safety..as we booked our stay for 2 nights with air cons not functioning and a child with us (2yrs) they provided 2 oil heaters in the room which can really be very harmful for the child especially when they run around in the room. The pool was out of order could not even enjoy with my child as she loves playing in the pool one of the main reasons why the hotel was booked so we could spend some great time. Ohh by the way for the breakfast there was a lady staff who can also lose her temper ..lol I don't want to get any further into this cz there is no point at all. I would really say if anyone wants to opt at other options around the area please do so even of its £50 extra go for it . Thought it would be a great time but was very disappointed.

Convenient location. Easy parking. Attractive public areas. Smiling attentive staff.

Room 310 was far too dark. No bedside lights. One corner light and 1desk light insufficient for the size of room. Bathroom well lit and room entrance well lit.

Really lovely hotel for a break away with friends. The room was modern and clean and a good size. Staff were all pretty friendly We've stayed before with children, and without - this is a great family friendly hotel so be aware that if you're travelling without children, you may want to visit the restaurant and pool at quieter times as it can get busy and noisy (which doesn't bother me - but may not be ideal for some). The breakfast and dinner were great, breakfast had plenty of options, also gluten free cereals, soy milk and alternative milks as well. Constantly being replenished. Only twenty minutes from Windsor - we've stayed here before for Legoland Breaks and it's a lovely base to come back to at the end of the day.

Only minor minor thing was a shortage of robes in the fitness suite

BREAKFAST WAS GOOD

WE BOOKED A DISABILLITY ROOM BUT WAS GIVEN FIRST FLOOR ROOM WITH A LONG WALK & NO FACILLATIES AS REQUESTED. THEY COULDN'T FIND OUR BOOKING WHEN WE ARRIVED AT RECEPTION

Nice hotel, good location for Christmas party venue

All good

Rooms are really big, comfortable

heating broke so, no hot water for 2 nights! Pool dated, breakfast was disappointing, coffee machines both broken, lack of food out, had to ask for foods as wasn't replaced etc

Comfortable room. Welcoming staff.

I used room service and received a different meal from the one I had ordered. I couldn’t get the tv to work. This happened last time I stayed too.