Friendly and helpful staff.

Nice location, really good food, good value for the money. The breakfast was amazing. The room was nice, the location of the hotel is really good, close to the downtown & close to ski bus station. I think that one of the hotels restaurants is the best from the resort as was really crowded and the people were waiting always outside to a table.

The hotel personnel is not speaking English. Hard to understand each others but we made it. I saw that are not too many cars with other plates excepting Poland so I suppose that are not too many foreign tourists.

Food was delicious at the restaurant and breakfast buffet included a wide range of choices to suit everyone. Playroom downstairs was great for the kids. Proximity to the river Bialka. Very welcoming and helpful staff.

How close the river was; tea/cakes available all day

It was perfect

My experience of staying at this hotel was quite dramatic - at the end of the ski season, not all hotels showed a reduction in rooms and a lack of food in their own restaurants. So on a business trip, I arrived in Bielska Byala at 21.30 and not be accommodated in the booked hotel - the rooms were cold, and there was no restaurant. I found this hotel quite late, booked and paid for the room, and despite the late hour, the owner of the hotel was there, checked me in, and fed me hot soup!!! I think this is my best travel experience ever! I found a stylish, comfortable, modern hotel. I received personal service from the hotel owner ROBERT with the most positive experience. Despite the small number of guests, the breakfast was served perfectly, and the service was courteous and friendly. A special place to stay has appeared on my own travel map. Thank you Robert Handzel and Dominika Wodziak - Handzel! My sincere recommendations for accommodation in this wonderful hotel.

Everything was great! Large hotel room, friendly and helpful staff. Ski bus stop right in front of the hotel. We had to leave early on the final day and they even prepared a takeaway bag since we would miss breakfast.

Staff

Transport to the slopes

Fantastic hotel. Beautiful room. Breakfast was varied and great quality. Tea and coffee available all day. Great restaurant in the same building. The room was quiet. Good layout and many places to put clothing. Clean bathroom. Special room for storing ski equipment with lockable storage. Big, clean child play room. Staff was very friendly. They helped with special needs (potty). Ski bus stop exactly in front of hotel. Very comfortable. Plentiful parking with electric car charger available.

We had zero problems. Everything was great!

Best breakfast, friendly stuff, modern design, very clean and comfy!

All was the best!

Excellent breakfast and helpful staff.