My intended stay at Candlewood Suites was unfortunately derailed by an unforeseen flight cancellation. Faced with this unexpected situation, I took immediate steps to manage the cancellation of my reservation in the most responsible manner possible. I reached out to Booking.com's customer service for assistance in contacting the hotel regarding a potential cancellation and refund, hoping for a swift and understanding response. However, my disappointment stemmed not only from the inability to proceed with my stay but significantly from the complete lack of communication from Candlewood Suites. It's important to note that my efforts to contact the hotel extended beyond utilizing Booking.com as a mediator; I personally attempted to communicate directly with the hotel on multiple occasions. Regrettably, these attempts were met with silence, leaving me without guidance or acknowledgment from the hotel. While I am aware of the constraints posed by cancellation policies, the absence of any form of communication from Candlewood Suites is disconcerting. It was my expectation that, despite the circumstances, there would be a basic level of responsiveness to address the situation at hand. Choosing Candlewood Suites was a decision influenced by the prospect of enjoying their reputed hospitality and amenities. However, the reality of being entirely overlooked in my attempts to resolve an unexpected issue has significantly tainted my perception of their guest service standards.

very helpful, friendly staff. lovely little gym. clean, spacious, well equipped suite with kitchenette. laundry facilities.

Nothing

This Candlewood is an extended stay location which provided guest laundry facilities and in-room kitchen facilities. Our room had dishes for 2, an induction hotplate, a full-sized refrigerator, and a dishwasher. The desk/dresser area was very convenient as well.

A garbage collection area that was not in the hallway by the elevators would have been preferable. Because this is an extended stay property and people cook in their rooms, the smells converged in an unpleasant way.

Staff was very friendly and helpful.

We would have appreciated a breakfast option and were disappointed that they did t have one. One note is that if you have any way of knowing if customers are traveling together.... Our friends had a room that was not as nice as ours and it made us feel bad because the price was the same. We reserved rooms about 6 months out at the same time but ours has a living area with a separate bedroom and theirs was a simple room

kitchen

no breakfast

The space in the room, laundry available

No breakfast. Curtain would not open or close, mechanism was broken

Nice rooms and good amenities

Disappointing service

The room was spacious and had all the kitchen utensils needed. The bed was comfy and the shower was great.

The bed sheets and pillow cases were not clean upon my arrival, the room smelled bad as well.