The condo was just as described. Great location for family get away. Even though it was difficult to communicate with the property owner, the property management team was amazing and quick to help with any questions. I highly recommend this location. WhatsApp is a must for easy communication. I recommend contacting Jonathan with Xcursion 307 for shuttle service from the airport and if interested in exploring Tulum. Thanks to the property management team and Jonathan and Jaime with Xcursion 307 we had a fantastic time.

We felt this place should have been cleaner and better maintained for the class of rental that it is. House keeping was non existent throughout our week stay and was definitely not spotless when we showed up.

Very clean and spacious condo conveniently located near everything!! We stayed almost 2 weeks without a car. 5th Avenue is only a 2 minute walk and Walmart is only 10. We loved the condo's interior and the sea view is even better than pictured. Two things requiring interior improvement: bed mattresses are extremely firm (we purchased egg crate type mattress topper foam from Walmart and left them behind upon departure), and the bedrooms' Cuby smart thermostat systems would not detect a person sleeping at night. They would shut off the A/C units to conserve electricity which made for uncomfortably warm sleeping. The condo property's exterior was very well kept and beautiful except the beach front. We were shocked to arrive and find that the beach side of the El Faro property was destroyed in early December by a storm. The wooden beach decking and the showers on the infinity side of the pool were no longer useful and caution taped off. There is no useful beach in front of El Faro except for a narrow path for pedestrians to pass along the shore side of the property. We did use the sand beach three properties south of El Faro at the Aloha Paddleboard Club. The El Faro staff is top notch. Everyone was very nice and super helpful from the front desk managers, porters, security, maintenance, and housekeeping. To summarize, we made a couple of small adjustments and had the best vacation our family has ever had at El Faro in Playa Del Carmen in comparison to 6 other Mexican vacations.

Overall very satisfied but previous renters left late which made our check in after 5pm. All the previous comments are accurate, great pool, views, layout, location/restaurants but… the tiny bugs do come out if cooking (but that’s everywhere I expect), it’s a bit loud (but didn’t disturb our sleep), beach is eroded directly in front of property (can swim in the ocean next door), WiFi not strong upstairs Overall very pleased!

Perfect location, beautiful place, the best time thank you so much my family enjoyed it immensely…..!!!!

We’ve stayed at ElFaro several times in various units and enjoyed our stay. Unfortunately, this stay wasn’t very smooth at all. The listing and photos were inaccurate. The listing showed and described all sleeping areas as having televisions, only 2 TV’s in the entire unit- living area and master bedroom. Unit has cable service but was out for first 2 nights, manager restored service. When I asked about it, owner/manager said people bring their own devices and use the internet for streaming so no need to replace broken TV’s. However, the WiFi isn’t strong enough to work upstairs regularly to stream. We didn’t receive any check-in instructions so we had trouble contacting anyone for a door code and parking info (owner blamed manager for oversight). The balcony furniture did not have any cushions and was uncomfortable although the manager brought some on day 2 of the stay. For the money paid, the value was not great. Cleanliness was adequate but the bathrooms had lots of black hair and hard water build up on the glass and fixtures. Overall not a great stay but we always love visiting Playa area.

Great location and plenty to do close by.. will stay again for sure.

This was an overall excellent stay. The view alone is breathtaking! We had a few issues with things not working and the air was out for a (which was a bit frustrating with the temps in Mexico) but all issues were QUICKLY resolved. Maintenance and housekeeping were very friendly as well as those at the front. The property manager quickly responded to all inquiries. I'd definitely recommend this property and would stay again. Everyone was pleased. Plenty of space. Pool was awesome, beach is a 1 minute walk and 5th street is not even a couple of minutes away although most reviews say 5 minutes, it's much closer! Book the stay!