Friendly staff and very comfortable large room.

The outside needs TLC. ITs rundown and needs some landscaping and gardening to Make you feel welcome.

Spacious and well kept

Pool cold Jaccuzi broken Spa treatments over priced Room not clean on arrival No staff

Excellent facilities. Beautiful view over a lake. Great staff.

Poor wifi. The dinner option was more unhealthy than advertised and I thought there were more walks on the estate. The walks are in the surrounds. Not a big deal. Would stay again

The facilities was not working, the pool was under 40 degrees very difficult to use,because the water was very cold and the hot tub was off of service .

It has potential. Large newer facility, good views. Some staff were very pleasant.

It was so bad We left after one night and let them keep our money. This property is purposely being run to the ground. They are going into foreclosure. The management is letting it fail yet still willing to take your money. Nothing is as advertised. The pool heater is broken, the steam room is also out of order, the jacuzzi hasn’t worked in months yet they continue to tell people it’s being fixed. Meanwhile they encourage people to pay for treatments instead from the a la carte menu. This resort is completely understaffed, it’s like a Ghost town. The rooms are dirty, carpets badly stained. Nobody is really in charge, it’s being totally neglected. From what I read they are not paying back loans and own over $45M, so obviously don’t care. What I don’t understand is why are still marketing this place is if it’s in its prime and scamming people with a bait & switch. That is criminal. I warn everyone to read all reviews and complaints on the BBB. What a huge disappointment.

So, I'm gonna write a bit long review. First of all - the location is very nice, snowy, but very very far. If you don't drive there let me tell you, there are no local Ubers or Lyfts. There was only one local taxi service that worked and it took them an hour to pick you up. The next day when I needed a Lyft to go back home, which I pre-ordered like three days ago, the driver already knew everything about my biography (welcome to the village). It was probably the same darn taxi service which reincarnated into Lyft)) Imagine you are right at the end of the world. Ok. Now what about hotel itself: First day I go there and the reception guy is Michael. He was really best of the bests. He explained everything to me. He was just up and down. The pool guy was away, I couldn't use the pool, he organized me a free bathtub instead. Thank you Michael, you were the best. BTW: They are completely shortstuffed. When you enter the welness floor there is just no one to help you out there. Unless you order a procedure beforehand. No reception, no one to help. Nothing. Day two: The pool guy is already there by 10am. But the pool is just freezing. It was impossible to enter. I am sure they didn't even care to heat it. But ok. Still day 2: Another woman on reception. A woman of her 50s, with light brown long hair, who definetly didn't like me and didn't even scratch her teeth to pretend to like me. She was comletely UNNICE. I asked her for help for a couple of times, she told some blsht to quickly get rid of me, because I was on her way of talking on the phone on her personal topics. I'm sorry, Mrs. Monticello, I just thought that I can come to you when I needed because you frkn work there. I even asked her for another phone number of taxi service she said I don't know, I went to another receptionist girl she told me with pleasure. I was just praying Mrs Monti weren't there when I checked out, but I was unlucky enough. Cont>>

On purpose I approached her TWO times to make sure that $63 was the only charge I'm gonna get because I had one dinner and bought one bag. She said yes. The next day when I'm already home I get another separate charge for the bag, of $19.44. I call them back she picks up again. I tell her the dinner was how much? She says the dinner is $65. But we charged you $63 (probably because I didn't eat anything, because I'm not a vegan. they have no meat there). I call booking (on booking it says $50) they call them and demand refund. I'm still waiting for it. They told me it's gonna take about 12 days(???) but whatever. One thing I can be sure of, if Michael was there those 3 days he would never allow this situation to happen. On the day 2 there was also a fire alarm and they were trying to make people get out of the buiding half-naked, thanks God I managed to take my coat with me. So all in all, the only good and helping hand was Michael. The guys in the dining room were above and beyond. The woman, who accompanied me to watch a movie together was very nice, I think she's a nurse. The housekeeping indian men was very nice. The rooms were clean. There was a steam shower, they told me it's gonna heat up in 20 minutes, I waited for an hour, it still heated up to"warm" but never to Hot. Guys, you better not go there in winter. Probably in summer it's gonna be much better. But still. I pay sooooo much money for 2 days. It could be a lot better. A lot. But Whatever. It was an experince not to repeat again. Thanks to all the big stuff who treated me nice and warm. I will be back to you in summer to make sure that winter was the reason of all small kicks.

that they provide flip flops, robes etc

the food is overpriced for dinner and lunch, def not worth the $$.

cleanliness and large rooms

broken heating element to warm up pool, jacuzzis, steam room— none of those were working