Location and the facility are awesome.

The Staff. I checked in on Friday 9pm and as per the policy, check out is at 11am. On Monday 8 am, I called the front desk and asked them whether I can check out at 12 o’clock. The lady told me yes and hung up. Upon check out, I was charged $25 for late departure. When I called the front desk, she didn’t tell me that there was a fee when checked out late. I understand different hotels have different policy regarding late check out, some don’t charge anything, some might want to pay $20 or more but either way, the hotel would make sure the guest understands their policy either upon check in or when the guest calls to inform them of a late departure. In my case, I was NOT informed of the late departure fees ($25). The front desk lady was unprofessional and unfriendly. So I asked to speak with a manager. Surprisingly, the managers took side and said they believed in the front desk lady words. How do you take side instead of solving the problem? If I knew I would pay $25 an hour for late departure, I would rather check out at 11 am and stay in the lobby until my friends come get me. I was then forced to leave the premises and threatened to add my name on nationwide hotel blacklist. It’s so unprofessional from a manager to act like this.

It was good that the breakfast diet was different every day. Most of all, it was really delicious! It was a pity that the hotel location was inside, but there were various convenience facilities such as supermarkets and restaurants nearby, so it was good to move without a car.

Nothing:)

I loved the furniture and color scheme of the rooms. I know this isn't a super important factor but it looked modern. I was a fan of the walk in shower instead of a tub. The hotel was super clean. The breakfast was basic, but delicious.

I was definitely looking forward to some hot tub time when I booked. This isn't a super important amenity but I was a little disappointed to find there was only a pool. The water in the shower only ever got luke warm instead of nice and hot.

Good location near shopping and restaurants.

No wash cloths

Breakfast was limited, but this seems to be the standard in post-covid. Coffee was good, hot, and plentiful so at least we started out caffeinated

good breakfast; breakfast staff friendly and helpful, room clean and comfortable

air conditioner very loud, internet DOES cost if using for anything but email , front desk friendly but not very helpful, need better description of location to mall, was charged without discussing charge with me first

Don't like the height of the bed. Hard for short people to get up on the bed. The channel choices really suck as well.

Size of room, very clean, great location

Breakfast not good. Room is either too cold or too warm.