The hotel and facilities are amazing. Nicest pool and breakfast in the city, and I've been 'staycationing' here at different hotels for 6 years. Super bummed I waited so long to check it out, already planning next stay.

Check in was a little slow and hectic, but things always slow down when foreigners check in I guess. It was a busy time, but the way the desks are arranged don't make things easier or clearer.

I could not recommend this hotel more. I went with my 2yo and 4yo. Breakfast is really good. They even have Glutenfree bread if needed, lactose free milk and glutenfree oats for those who need it. The bread is super fresh. The pool is amazing. We were looking for a hotel with hot pools. Most of them say they have, but then they are either like a bathtub size or just not heated. This was a super proper bigger hot pool. We just switched between both pools without hitting an icewall everything you find yourself out of the water. They didn't put on the aircon super high, just really the perfect temperature. Which is perfect for those, who easily feel cold like I do haha. My husband is kind of the opposite, but he even feels in most hotels that the aircon at the pool is way to high up, making it super uncomfortable for the us and the kids to have fun in. This was just perfect. Cannot stress this enough here! I would definitely come back. Oh almost forgot: the most complete gym! Trust me on this one. For both lifters and yogi's. And oh yes, they have this amazing Berthold bakery also from the Kempinski downstairs, with the perfect beef baguette haha! Crispy baguette on the outside and chewy on the inside, you seriously don't find these everywhere! And the most amazing desserts. Not just your average desserts, and not your average kind of cookies too. And if that isn't enough, just go outside, and you have a whole kind of boulevard full of restaurants and shops downstairs with fountains too (kids loved running through them while we could sip our coffee!) where the kids just can run wild. The hotel is also nearby Cirque du Soleil. We prepped ourselves for a rainy vacay, so the kids had their raincoats and umbrella's. We had our boots. And then the surroundings and the facilities of the hotel.. it just made it one of the most complete stays we have had. Thank you Kempinski, we'll be back for sure!

The breakfast was served in my room, i just made a call and before I knew it the breakfast was served, it was too much, there’s everything for breakfast, you choose what you choose and the most exciting part is that you can keep the food in the room if you didn’t finish the breakfast, there are nice restaurants down stairs next to the hotel and the stuff was just amazing and they open a door when you arrive with a car, take the luggage and even help to go somewhere and you don’t know the address of the place. Comfortable bed ever and it can make one oversleep I swear 😂

Nice and relaxing place, with a large indoor pool and a relaxing spa area. It has a big terrace with garden, beautiful!! Breakfast was very good including also a big range of western food. The area around the hotel is perfect for a nice walk on the channel to visit two historic areas including an old bridge. It’s not crowded as maybe other areas of the city.

Friendly, nicely designed hotel. Comfortable rooms.

A real desk in the room would have made working more practical.

Amazingly delicious breakfast, friendly and helpful staff, clean atmosphere. We will definitely come back to Kempinski Hangzhou!

Everything was absolutely fine.

Comfortable and modern building as well as the room, sparkling clean, swimming pool open from early in the am to late pm, wide choice for breakfast, helpful staff, close to several restaurants.

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That said, everything in the hotel was absolutely perfect. The bedroom which was delicatelly decorated and really confortable and clean, the staff member was really helpful. I have to say a particular thanks to Laurence who help me using his ID card to order ibuprophene online while I couldn't because of my foreign ID. The breakfast was feast, offering a lot of choices and really delicious. But what we prefered most was the swimming pool area : perfectly clean and peaceful, really rare heaven and one of the most beautiful, relaxing and luxurious pool I saw. I would definitely go back !

I went there for tourism and with the purpose of discovering Hangzhou, the only little negative point I could find was that the hotel is a bit far from the main tourist areas (West Lake, Longjing Village...) so we had to take a taxi and count for around 30mn drive to those places each time.