The staff are always friendly and helpful.

1. The room smelled really badly of mold, both of us had breathing problems as a result. These rooms should not be used for guests until the issues are addressed. 2. The cleaning staff didn't empty the bathroom bin, didn't take our used coffee cups and leave fresh ones, and knocked over literally a whole row of toiletries that were in the bathroom. 3. The pillows in the room were all flat and hard as stone. Really uncomfortable.

The bed was super comfy. The guy who checked me in was lovely. Chatty and friendly!

Nothing, I had a lovely stay.

Helpful staff, who were understanding of a traveller not familiar with the area .

A little bit cut off for non car owners.

Good Location

No Staff on reception desk, just a phone number. After calling number staff took several minutes just to respond. Ist morning I went to restaurant for breakfast & took 5mins searching for the invisible staff who are never to be found. Eventually found one member of staff only to be told hotel did not have beans. Didn`t bother 2nd morning, 3rd morning down to restaurant to find a sign saying due to work in kitchen it would not open till 8am, all leaflets throughout hotel stated opens at 7am.... no use for people staying at hotel who need to get to work. Bathroom had sagging floorboard with dangerous nail protruding through it. Light above sink did not work... reported but not fixed !!!!!! ROOM 32

Beds nice and confey

Property is very dated now stayed here 24 years ago for my honeymoon night When going down stairs to room carpet coming off stair risers lot of dust dirt everywere stair wells stink of damp it’s a shame premier have let it go like this I feel that if they don’t spend money it will go like Britannia places in the end Had meal in pub meal came very quick orded two steak sizzlers one medium and one medium well done these came and when I cut in the blood poured out first time in my life I have had to complain Reported this to waiter and she was very apologetic and offered me a free drink and took it back the meal then took about twenty mins to replace I am not a moaner but things need addressing her it be a shame for it to loose all custom and close I live local to mount and had loads lovely meals her before without any problems Just this one let it down on our special night our both birthdays and anniversary’s

Decent, cleanish room. Comfy bed. Friendly staff.

Upholstered armchair had been washed and was still wet and unusable - and tatty. Hot basin tap dripping in bathroom. Toilet seat very loose - dangerous in accessible room. Carpet needs cleaning - feet became soiled after showering.

Rooms need updating

Service in restaurant was very slow even though the was no customer

Very clean

Nothing

Very run down, toilet chain would not pull properly, I complained three times but nothing was done. No staff on reception when they where there there where quite rude.

Warm room nice beer CHEAP.

The weather.

Good location

Went for evening meal , and although pub was quiet waited 15 mins to be served , staff member walked pst me and into back of bar area twice without any acknowledgment that I was there . I ordered my meal and a pint of guiness. After a while food arrived staff informed me condiments where round the corner . Which corner? Myself and another customer complained to staff that Guinness was not very nice and staff members reply was they are drinking it over there and haven’t complained . All in all not a very nice experience. I have stopped there a few times before but this has put me off booking again

Good size rooms, functional bathroom, comfy bed, nice staff.

Smell of damp.

Location and cuteness of the restaurant building.

Very old, not very clean, toilets with mold and a very strong smell of old floors/walls/carpets. Cleanliness was very poor. Staff at the check in counter was not available most of the times. Breakfast quality was very poor also.

Warm and clean and absolutely fantastic staff.

The room had a funny smell, not very nice.

Our room was huge, it had all the basic amenities but that was about it

The bathing facilities were not suitable for elderly clients. My mother couldn’t manage the shower on her own and when I turned it on she said the pressure was far too strong

Stayed many times good location for food also if you fancy a drink also close to motorway.

na

Staff was very friendly from the moment you walk in to when you leave

walking in the cold from accommodation to the bar

Not much.

Very tired and scruffy property. Rooms very basic and worn, have stayed in better premier properties. Bed hadn’t been changed when we entered our room, looked like someone had just got out of it. Told reception and bed was changed straight away. Reception smelt of stale urine. Wouldn’t stay again.

Comfy bed

Bathroom outdated

I didn't have the breakfast

I was very happy with everything

The rooms were spacious and clean.

The bathroom needs updating, looked very tired.

Very nice spacious room, accommodated late night/early morning check in

A little tricky to find at night, located down a road behind the pub

Great location for the M6. There is a pub next door. The hotel is dated but clean. Excellent value for money if you’re just looking to sleep for a night.

The hotel is dated.

Loved how quiet it was

Too hot would be nice to have a fan available

Very good location, friendly staff and good food in the pub

chloe on reception was great 👍

Cleaners or very noisey even when I put the sign on the door because I work nights and was hoping to have a good sleep the other guests where quite compered to the Cleaners

Was clean and staff so friendly

Close to restaurants

Convenient location

The property is rather tired and the bathroom needed updating

Very comfy bed, lovely quiet location and good facilities such as hand wash, bodywash, hairdryer and kettle with teas and coffees. Breakfast is available in the pub but we didn’t have this. Although it is next to a pub you can’t hear a thing, and we stayed on a Saturday night. The staff at the front desk are very friendly

The main light was flickering like crazy so we couldn’t put it on. However, we just used the other smaller lights in the room without an issue.

Decent bed

No, brew making facilities, noisey with kids running riot, the cost of the room for one night was a little expensive, as I found out when I checked in the breakfast was not included, even though I booked it