I booked a sea view and I got a McDonald’s view I didn’t get what I paid for

The restaurant, food variety, kindness, and hospitality of the staff were incredible. Recommended.

The room we stayed at was horrible. It smelled like sewage, was highly humid with no ventilation, and mold in the bathroom. Room number 400, needs so much maintenance.

Food was very good lot of variety

After expressing our dissatisfaction with both rooms offered on arrival staff informed us they would be able to offer us a better room the following day. On our 2nd day we moved to a very nice room which had a lounge and bedroom. They made up bed in lounge so we basically had a bedroom each which was great. The bathroom was lovely and outlook from the room was too

First we were offered a room above the bar which we declined. We were then offered a room next to a building site so was noisy during day and you had to have curtains shut or else builders could see right in. Also the bathroom was a complete dump.

Lovely location if you choose a sea view

Not 4 star in my opinion. Rooms are basic. Bathroom tired. Restaurant feels like a canteen - noisy and not at all restful. Food surprisingly bland.

Room was very good and spacious. The view from the balcony was definitely worth the price..see the sun setting on the beach.

The staff couldn’t speak English, they are fluent in French which was hard trying to communicate in especially when one night there was no hot water!

on the beach the staff were lovely

room was hot, AC did not work. food was not very good and lacked variety

Our room was nice, overlooking the beach. Food was amazing, every good, they had a special tangine night also. You will not go hungry on all inclusive. Pool was a good size and gym was ok. Location is good right onto the beach. Daily house cleaning.

Organised an airport pick-up well in advance, back and forth email and they had all my information but they didn't pick up up or mention it at the check in, so we got scammed, shouted at and hassled at the airport (bad first impression of Morocco) We didn't have hot water for over a day. They don't seem to have double beds, only single beds that get pushed together. This resort attracts some horrible people (fat alcoholic perverts) we received some inappropriate comments from the other guests to our face about my partner. The shops next to the hotels are basically scam shops. For Morocco it's quite expensive. Pool was cold in December.

Very close to the marina

The hotel feels a bit dated, we had the ocean view suite and felt dark and dingy, note to management luxury is not a lack of lighting but a choice of lighting for me to choose if I want it bright or mood lighting, your always on mood lighting doesn't work when changing a baby's nappy. Also, we didn't have hot water for 24 hours and I must have called reception 5 times being told every time someone will come and fix it before going to reception and shouting before it finally got done. food options are limited we only ate at the restaurant one day out of 4 because there is much nicer food to be had outside. Disappointed that they didn't serve freshly squeezed juices or smoothies at the bar nor did they have cakes or ice cream for dessert. Breakfast is okay. Entertainment and all communication is only in French, even the leaflet given to us on arrival was in French. Doesn't work if you only speak English. Main focus is keeping their guest drunk enough on free booze not to notice that the place and the standards are falling apart. Must have been a very nice hotel a long time ago.

Great staff, good facilities

Tea coffee and refreshments were not available in the room for 4 star I feel this should be standard

The place is great and clean. Beds are comfortable and the cleaning is perfect. The only problem was that both bidet and a sink were blocked. Since we were staying only 4 nights I didn't want to bother. The room was 26m and the bathroom was spacious. I loved it! There was as well a table and a chair. There is no internet in the room but it's available everywhere outside. Next to the swimming pool there is a working area that is air-conditioned and it it's great if you need to work or study. Food was perfect! I think it's a perfect place if you have children as they are never going to be bored - the animation team was wonderful! Apart from the blocked sink and bidet - I loved everything there. I'm sure it could have been easily fixed :) Enjoy your stay - it's a lovely place!

Animation team was brilliant, staff couldn't do more to help. Cleaning, restaurant, reception and bar staff all amazing and helpful. Rooms are big and good shower. Our room was with the garden view and it was quiet and no smell, other people from other locations like sea view or pool view complained about smell and noise. Buffet food is INCREDIBLE we loved every single day. A lá carte restaurant is not even worth going to since most ingredients are the same as in the buffet but cooked differently.

Rooms are extremely outdated. Fridge does not work, I defrosted it myself two times during our stay and still everything was 15 degrees at best. A/C was just a cool wind that didn't do anything to the room, if the staff didn't help me by providing a fan I definitely would have asked for a refund and left because the temperature without it was unbearable. Towel and gym times are very scarce. Gym facilities are less than minimal. No facilities at the beach at all just the loungers, not really attractive for guests to go to the beach. Factory night club is horrendous with a lot of dodgy people, not really nice for women to go and have a good time.

Near the beach

This is not a 4 star hotel at best its a 2 star ...no wifi in rooms rooms out of date by 20 years decor absolutly worst iv seen in a hotel ...lift is a danger ..smell of surage in bedroom ..went to reception about this and ur 1in reception said she send a cleaner to spray nice fragrance and the bedroom has no celing lights and dirty curtains

staff very helpful and friendly couldn’t do enough for you

there are some parts that are in need of updating, but communal areas all very good and clean

Clean the room’s and staf costmer service Be honest to people

Well rooms smelled wasn’t clean room service was bad money went missing from the room

The pool was spacious and not overcrowded. Plenty of sun beds. The foyer looked welcoming

The fiirst room was tired and needed updating. The stench from the bathroom was disgusting. They decided to knock down an external wall to room 720.The block we were in was outside security in another area. Asked to speak to a manager however one could never be found. Over 5 days they were totally lost.i would have preferred to speak with management about the issues but unfortunately it wasn't for the want of trying. It took a mass of rooms and families to demand to be moved before we got a new room..The food was passable but not good. We had no keys for safety deposit box being told they were lost. Then on checkout accused of having one to the second room which was untrue. The animation team would continually pester you around pool and music was incessant. Pester at bar also. The morning snack offered is purely peanuts and once popcorn in evening. The cocktails choice is very poor and not well made all served in plastic rough edged beakers. The beer is bottled and not cold also in plastic beakers. All in all a very disappointing All inclusive holiday.

Staff were very friendly and the Buffet at Lunch and Dinner was amazing.

I felt that it was pretty hard to get something to snack in the afternoon, we only went to the snack bar once and they only had pancackes to eat, also, the snack bar closed at 5pm and there was no other way to get a snack, so we had to leave and get something to eat in the street which makes the experience seem a bit less "all included", I couldn´t understand why the pool bar had no food whatsoever. Other than that everything was amazing!