The property was beautiful and I like the location

The service. Was not welcome appropriately.(I don’t think at all) Had no clue that there was a Roman Ruin beneath us. Our friend, who recommended the hotel and why we were visiting Maastricht, told us about it. Of course when we asked to see it, it was close. checked in wasn’t educated on the room or services.

Wonderful hotel in the centre of Maastricht! The breakfast was delicious as well.

Many things, decor,ambiance and central location. Comfortable room well equipped. Good restaurant and menu.

The room could benefit from a couple of mobile phone charge plug points. Breakfast had good selection, and interesting location.Music and level at 8.00 was not to our taste!

Located centrally and for this aspect based on everyone circumstances there is a price tag attached.Excellent professional staff and in the heart of the city.

Pricing could have been more attractive but it depends on everyone circumstances once you make a booking.

location and general amenities etc. were very good. Suite content and quality as very good with exception of lighting mentioned below.

We had 2 of the suites and the lighting was awful. we had to light every side lamp in the rooms to even achieve a moderate light. the Andre Rieu suite was a bit cold too.

The view , the central location and the two young ladies on reception who tried to resolve all issues for us.

On arrival we were informed our twin room was not available or booked over the square. We had to wait for over an hour for them to find us one, after showing a previous room with no view and a double bed. we are not a couple hence why we booked a twin with a view. We had no breakfast on our booking and no twin room overlooking the square we requested and paid for. We had to share a bed which is not appropriate. No breakfast available to me after asking for nut & fish free, these was confirmed in October when booking was made. They confirmed they could accommodate with a double bed in a back room. Although we argued we hadn’t booked these requests. They would not refund or pay another hotel for us. The coffee machine broken every day at breakfast which was all I could have due to allergies of which I had stated in my booking. Also no food covered like yogurts and fruit and we had to sit amongst flies as we ate. We booked a taxi 24 hrs prior from hotel to Andre rieu concert to arrive late. Arguments with other guests over my taxi that they too had been let down with and they wanted to take mine. Change underpaid with taxi also of 15 euros had to get hotel to chase that . Then charged 47 euros tourist tax and when we dithered over this they rudely asked how was your stay and we said we’ve had better. They replied well we gave you your breakfast. one point being we didn’t get any due to allergies and too we had already paid for it !

excellent position, clean, very friendly staff

air conditioning was a bit noisy at night

Location

dated rooms. needs upgrade. shower with curtain in a bathtub