Location and river view from our room was great. Close to the ferry for a beautiful walk to Hengistbury Head. Staff friendly and attentive. Food excellent.

The dinner menu wasn’t as ‘upmarket’ as we expected. What we had was delicious and beautifully presented, but for us there was not enough choice to have eaten dinner there every night. We had already pre booked 2 other restaurants for our 3 night stay and were glad we had done so.

All the meals were excellent. Staff friendly and room very comfortable.

Nothing

Room was comfortable with river view, Breakfast excellent, Breakfast staff very efficient and friendly

No Bathrobes in room, overlooked. When reported, brought up to room immediately with apologies

very friendly , nothing was too much trouble

Great rooms .magnificent breakfast. Wonderful views of the river and great friendly service.

The Spa has very small seating relaxing area small pool and sauna .This does not match the rest of the hotel..I cannot comment on treatments as we didn't have any.

beautiful spa and hotel and really helpful staff .. we had a lovely stay

very good

we have had room 106 a few times now and really dislike the glass sink

Large room with good facilities. good location, great food

Spa treatments cancelled by hotel last minute. Large wedding which took over the hotel very noisy.

Spacious room, large comfy bed. Lovely view of the river. Relaxed atmosphere. Friendly and attentive staff.

Excellent location excellent service Great friendly staff

Highly recommend

modern clean and inviting

n/a

Staff were lovely and well trained, facilities were good, great location, fab breakfast menu cooked to order

Nothing

lovely location and easy to get to. food was brilliant and breakfast was very good to.

Room was very nice, and immaculately clean, the housekeeping staff were more then lovely.

The restaurant was very very expensive, sadly the steak was inedible, the 3rd table to complain I learned. We were told we wouldn't be charged for it, of course we were. At checkout the rude receptionist insisted we were given fishcakes as a substitute, we were not. They also charged an extra £10 on the bottle of already expensive wine, which was passable in taste. So for over £100 we got a 2 course only one of us could eat, a mediocre wine they added £10 to an already expensive price, and a checkout fellow calling me a liar. And the spa had no water jets.

Staff were great, setting great on the side of the river, staff lovely. Buffet breakfast was good (but not the a la carte)

Their key card system wasn't working. Their solution if leaving your room was to either leave your room on the latch which meant your door was visibly open or get a member of staff to go back to your room with you to let you in. We couldn't get some of the lamps in the room to work, and even though the heating was on, there was cold air coming from somewhere. AC was on a warm temp as was the wall heater. Not the 4* criteria I've been used to previously. Service very slow during breakfast. Eggs Royale not great. Eggs slightly overcooked. Hollandaise sauce split and congealed.

All the staff were very friendly & helpful. Room was large & great view of the river.

The coffee machine in the room was faulty

It's such a homely hotel. Breakfast is the best ever. Lunch and Evening meal good also with happy staff ready to help. Cocktails are good and the bar staff go out there way to help.

No complaints

Thank you to James for organising the mobile wall handles and seat in the shower for my mother who is disabled. Also, we do not know his name, but the very tall young gentleman with glasses in restaurant was very helpful and courteous. This is the fourth time we have returned to the Captains Club as I wanted somewhere we knew, especially with my mother's mobility issues after 2 years of not being able to have a break - So if that is not a recommendation, I do not know what is.