having used this hotel before, its a great location, and general service is reasonable after emailing the hotel, they were quick to offer a resolution

one of employees stayed, advised bathroom had signs of grout coming away and wasnt clean, pillow were thread bare

Everything was great- breakfast, parking, wifi, beds, pillows, staff apart from one thing.

Our room was very hot when we arrived and their was no aircon controller to adjust it to our comfort levels in the room, nor a fan to circulate the air. We opened the windows, but they had a restrictor on them so they could only be opened a small amount, not enough to cool the room sufficiently. The hallway outside was even hotter. In the morning we had no hot water. We notified the hotel, and they checked it out- a problem with the boiler, reset it, but as we were short on time, only had a warmish shower as we didn't have time to wait for it to heat up.

The location, set in a lovely mature garden.

We were allocated a ground floor room (103). It was musty with scratched and worn furniture, and NO usb ports.

All meals were very good. Room was a good size and clean. Liked the size of the bed but the pillows were a bit soft for my taste.

I absolutely love this hotel, infact I would happily recommend it to anyone looking for a hidden gem( hidden it may be but it's a busy hotel it's actually a joy to see how busy). The staff are immense and the food is to absolutely die for.

My room, the worst sleep I have ever had in this hotel or any hotel for that matter, however, again the staff didn't disappoint and have sought to rectify that for me. Was offered a free upgrade for my 2nd night which was booked direct with the hotel.

I like this hotel for the quiet surroundings and leisure

the property has everything you need for a comfortable stay , but attention to detail needs to been overseen as we had a stained pillow in our room

Was very smooth, no problems at all

The weather

The room was excellent, bigger than expected and with a bath which is a bonus, beds comfy , temperature in room just right, quiet , nice surroundings, pity we did not use pool but looked lovely , staff were very nice,

We could find no fault

Comfy bed

Breakfast and dinner disapointing and very expensive the noise with the door bangjng outside our room with other guests going up and down stairs the leisure facility having to get in and out the jacuzzi every 5mins the lack of taxi companies when busy on a weekend didn't get much sleep noisy people upstairs walking with the creeky floor boards the room we had the pine walls had stains on and not been wiped burn in carpet down pipe constantly dripping outside bathroom window. The different contrasts of furniture old fashioned in the bedroom area compared to the bathroom which is very modern.

good location

paid for hotel then having to pay extra to use facilities, staff were rude at breakfast not very warm nor welcoming which is disappointing

Nice big room, disability room so large shower/wet room and very clean

The bedding wasn't big enough for the bed so the bottom sheet couldn't be tucked in

Staff were helpful and friendly. The hotel was clean and comfortable. Food was excellent.

Bed was hard and slightly uncomfortable. Also carpark trees have loads of birds and car was covered with waste in morning

comfortable. used frequently for work

booking dinner slot and being told squeeze you. once dinner arrived the restaurant was empty

Love this hotel it's a little hidden gem, the spa facilities and the bar are brilliant, great service.

Upon waking up this morning and putting the light on several cob webs around the ceiling!

clean and friendly as always

pool was a bit cool for February

The Staff were very welcoming; The room was very comfortable and quiet. The evening meal was delicious and the service very quick, which is nice when you travel alone. Breakfast was perfect, offering an excellent self-service selection. The staff were very attentive and interested in all their guests giving time to speak to everyone

There was nothing to dislike