Läget och frukosten var OK.

Personalen presterade ojämnt. Man kontrollerade inte fullt ut vilka som åt frukost. Detta gjorde att min frus handväska blev stulen av en person som inte skulle ha haft tillträde till frukostmatsalen. Slarvigt. Däremot fick vi god hjälp med stöldanmälan - men det var ju så dags... :-((

Central

Keine Klimaanlage und Fenster ging 3 cm auf. Schimmel im Bad und sehr alt. Fernseher hat nur free view und war kein smart Fernseher. Nur 2 große Tücher für 2 Leute. Für U60 wäre es bestimmt voll in Ordnung gewesen.

Check in was quick and effective. Good security in the evenings. Nice comfy bed and pillows. Room was clean.central to New Street station and near the Chinese Quarter & Arcadian.

The room is quite clean, with basic things provided. The bed is comfortable. The location is nice, within walking distance from the main train station and there are many restaurants nearby.

No water provided (although they did provide a kettle), and the room is quite old. And they don't seem to be very accommodating; for example, toilets on the ground floor are always locked. Staff are not friendly although they're not mean or rude.

Location was great. Very near Station, shops and places to eat. Team friendly & helpful, room was comfortable clean & great value for money. We didn't want to leave !!

All great.

Helpful, friendly staff Good breakfast.

N/A

Close to the centre of city

Room was too warm - needed air con as windows didn’t open far enough and with windows open it was really noisy - event going on outside the hotel until 2am. Also, they didn’t pre-warn me that the roads outside the hotel cat park were closed the next day for a running race - so I was stuck there until the late afternoon, long after I needed to leave.

The room was as expected. Breakfast served was nice but not alot for people that don't eat meat. Food and Beverage team very welcoming. Even after their busiest time. Credit to them.

Found the reception staff very dismissive, almost as though it was the end of a long shift and they couldn't be bothered. We were given our room key, Sent off, nothing was explained about the lift, needing a key to access it, breakfast. We went out for the evening for a concert and upon trying to get back into the hotel the doors were locked and a security guy did come and let us in but again very abrupt: Name, Room Number. That was it. It made us both feel uncomfortable and unwelcome. Based on this experience alone I would not be booking with an Ibis again.