No lift Insuficient room around the breakfast facillities The coffee was weak and insipid

Really comfortable room Great staff we enjoyed our stay .

Nothing

Good sized, comfortable room with a big comfy bed. Evening meal and breakfast were both excellent. Very friendly, helpful and attentive staff. Choice of 3 real ales, plus craft beers. Ample free parking. Good location close to motorways and NEC.

No complaints.

Friendly staff. Clean hotel

Excellent once aging

Big room, centrally located and the food downstairs was yummy. It was far cheaper and better value than the Hogarth where we would have stayed for a wedding but I am glad we made the switch as we had a good walk around Knowle.

Breakfast was slow the first day and none existent the second - staff sickness /runninb out of ingredients etc. so we ended up going to Costa the second morning. Room mood lighting made it hard to do my make up.

A superb stopover, a couple of minutes off the M42, great value for money, the room was comfortable and clean, and very quiet. The restaurant was also excellent value and of a high quality, and I couldn't fault the staff who were a credit to Green King.

Leaving!.

Room was spacious and comfortable.

Very noisy doors banging late at night and very early, need to fit soft closers. Cold coffee at breakfast, asked if there was other coffee available and told there was at a charge? Had to ask to order breakfast after waiting 10 mins at the table, then when my breakfast came the beans, black pudding and sausage were cold and the bacon was burnt. Due to the time I'd already waited I didn't have time to hang around so left without breakfast.

Good location Nice staff Clean comfortable rooms Good value for money

Too few staff to give a good service to customers. Staff are rushed off their feet trying to cope. No staff behind the bar at times as they seem to be away covering other jobs. Breakfast was a constant problem asking for items like juices, hot water, coffee to be topped up. Cooked breakfast was often not hot, and took a while to arrive. This all appears to be down to insufficient staff numbers, as staff that are there are trying their best.

Comfortable bed, convenient and clean bathroom en suite, though the shower sprayed out over the floor despite precautions. Food in the evening was ok, good value for money,

Nothing particularly irked me!

The staff are nice and helpful

Room was a good size very clean ,great aircon

The hotel is attractive and well laid out. A lovely patio area which was a bonus in good weather.

It is very rigid in its systems - everything is pre-pay and it was not possible to charge anything to the hotel room. The staff all walk around with iPads plugging in orders which makes it all a little impersonal. The food was also disappointing, considering it was a well-thought-out menu. I stayed two nights and on the first breakfast, asked for crispy bacon - which was not crispy. On the second morning I stressed that I wanted crispy bacon and highlighted (to the same waitress) that it was not crispy the day before - again, it was not crispy.

Lovely hotel and restaurant. The food was amazing and the staff were very friendly.

everything

nothing

Location was great for us as visiting relatives locally

Can be noisy if there is a function on, but in our case it was no later than midnight.