Lovely surroundings.

All good.

Usual hilton quality in terms of room size, amenities, bed, furniture etc. Nothing to say bad. Breakfast was relatively standard. Other guests were relatively quiet and respectful. Thus, a good night sleep..

price. on booking.com it was more expensive to get a queen room than a superior king room as a member of hihonors club. which does not make much sense. I wanted to cancel and rebook but it was a bit late. Gym was very very small. And A/C was not on/working, which made it also a sauna at the same time..Some fixtures in the room did not work that well..drainage for instance. but minor overall.

I didn't book breakfast. I loved the fact there was both a bath and a shower

There wasn't anything I didn't like

Clean

Dated and broken tv

room very clean, staff very helpful. stayed for 1 night prior to cruise. would certainly stay again

there wasn't anything

Warm cookies on welcome. Lovely staff and the most comfortable beds. Splendid and serene surroundings.

Additional payment for parking. The fitness centre was really cramped.

the room is large, relatively quiet and well equipped including coffee. Plenty of parking.

the staff at the desk are not always truthful- I was told there was no wifi in the hotel, and the restaurant was full- both complete nonsense. The wifi does not work in the lower levels. The menu and food are over priced and need refreshing.

Room comfortable.

Breakfast nothing much left when we got down, had to ask for everything 9.15. Wasn’t impressed with breakfast at all.

Food was excellent with good choice,.Room was clean but safe didn't work,and basin very slow to drain.Staff very friendly

As with a previous Double tree hotel we stayed at,we had to query bill as food was added even though we were half board.Bottled water was not provided as should have been,and dirty laundry bag left in room on second day, otherwise would have rated even higher as generally great hotel and staff

Location , parking , comfortable rooms

It was all ok , breakfast could have been better but was ok

Location isn’t bad as it’s close to Paultons park

Very basic and extremely small, definitely not suitable for young child as there isn’t spare space to move around. The extra bed for the toddler isn’t comfortable, we ended up cosleep. The breakfast is not well made and not great choices. The receptionist isn’t welcoming but the canteen staff are nice.

Location , meals and comfort

We saw some hairs in the shower and our bedding so the cleanliness wasn’t 100 %

As you would expect from a Hilton. High standards.

The receptionist on arrival was not great. Gave us the wrong checking in sheet. Not helpful when we asked to remove feather pillows due to allergy.

Friendly professional staff room was a good standard

The bar off or a little bit slow, but very nice

The cooked breakfast was disappointing as it had been kept warm for a long time. The fruit was fine. I liked the dining room overlooking the trees.

Very nice location.

No hot water. Lots of the menu items not available. Dishes not served with ingredients as described on the menu.

Great location, good parking, friendly staff

Toilet in the foyer/lobbey was not clean, items on floor

Comfortable bed what food was available was cooked well Plenty of choice at breakfast reception staff very helpful

Reduced choice of dinner options Having to pay for car park Difficulty in finding entrance driving to hotel

Staff, location and price

Nothing

Excellent staff and meals

The bed was hard and uncomfortable. The magnifying mirror in the bathroom was broken and hanging on by two electrical wires. There was a child’s cot in the room which we did not need.

Clean and tidy

Alarm going off at 5am

Location for cruise ship & comfort of room & beds

No fish & chips available from menu

Hotel and room was generally nicely decorated, a nice environment. Staff were very polite.

Room was not made up one day so I returned to unmade bed and dirty mugs etc. Boring system of lodging credit card to pay for a drink after 10pm, not good enough to show them the room key and reservation card... they also had system problems so long wait to register. None of this was suggested at check in, would have been helpful. No food or anything hot as food room service stops after 9.30pm. Was told I could order a delivery pizza! Not good for me as I work 9am to 10pm.

Good facility

Service They charge for water, never had any experience in any hotels in the world! No slippers on request, they say it’s in short supply, that’s not the customer’s fault that you didn’t plan well or you just want to make money! Each delivery cost 5 pounds, even if ask for toothbrushes and towels.

Room was clean, beds was comfortable

Attitude of the receptionist I booked a twin room 3 months before for me and my dad, when we got there they didnt have any rooms left apart from a queen room which was small Cleaners left my door wedge opend all day while I was out Food was expensive for the small portion

Breakfast

Pay for Parking

Everything except breakfast bit expensive

Nothing

Property location, clean and nice room

Price as I was charged an extra £50 on top of price for my dogs which made it very expensive, should have been a holding fee incase of problems not a charge

The comfy bed. The trees. I loved the artificial blossom trees

Nothing to report

Very clean and well presented

Problem with the credit card that was used fraudulently during the night by the hotel with several attempts of various amounts, after the payment of the stay was made at check-in which led to the cancellation of the card. During the stay I tried to talk to the manager who was never available to clarify me about what happened.

The atmosphere, surroundings and everything about the hotel was absolutely amazing. We only had breakfast here but that was great value for money. It was warm and welcoming from the moment we arrived and I will definitely look forward to staying again in the future.