Comfortable mattress. Spacious

1. We booked a King Room on 03 July 2024 (3 months prior to our visit). Yet on arrival at the hotel were told that the King Room was not available and that we'd be upgraded to a room with two double beds at no extra charge. I was not happy, but having travelled long distances and with my wife in particular being tired, decided to accept the "upgrade" to something we did not want and had not booked! We ended up an interleading room next to noisy neighbors. This surely would not have been the case in the King Room (see Booking confirmation number: 4998.740.447 from Booking.com and email from Hilton reservations dated 04 September 2024 confirming that our booking was on the system). Despite efforts by a Hilton Hotel employee on night duty (who was met with a very aggressive response), the noise continued well into the hours of the next morning. Our disappointment at not being given the King Room which we booked and paid for only got worse. The following morning I requested that we be moved, which was kindly arranged and the new room served our purpose. We effectively lost a day of our short 3 day visit to see family who have relocated from South Africa to the UK. 2. At no point did we have any contact with hotel management. 3. The shower over the bath is awkward to use, is dangerous as it becomes slippery, and certainly not what one would expect from a 4 star Hilton Hotel. 4. Far too few drawers and shelves and in truth far from 4 star standard. 5. Besides the efficient and friendly lady who arranged our move to another room, the staff generally were bordering on being unfriendly. SADLY I WILL NOT BE USING HILTON CRAWDON AGAIN. WE HAD COME TO LONDON FROM THE NETHERLANDS WHERE HAD STAYED IN PROPER 4 STAR ACCOMMODATION AT A LOWER DAILY RATE, INCLUDING BREAKFAST, AND POSITIVE STAFF. MY OPINION OF THE HILTON CROYDON IS THAT THE MINIMUM IS BEING DONE TO ENSURE GUEST HAPPINESS, THAT GUESTS ARE TROUBLESOME AND SHOULD BE GRATEFUL TO BE STAYING AT THE HOTEL.

Clean

Paying for parking

The rooms is neat but need more improvement also need to provide smaller cooling systems to stick up our stuff.

The reception area should provide welcome Snacks as before and not selling them. Need more improvement in the breakfast as before. Things have really change. Not bad but need more room for improvement. Thanks

The staff were lovely from the staff on the front desk , the ladies cleaning the rooms next morning AND to the gentleman at breakfast checking me in and explaining what breakfast there was. Great comfy beds and lots of room in the hotel room.

Nothing comes to mind just a 1 night stay for my trip to the capital.

As a general rule I actually like this hotel and have left a very glowing review for it previously. This was based however on getting a good nights sleep, cracking service in the restaurant with amazing food and a very reasonable price. Again the restaurant was fantastic but the other two elements (cost and good nights sleep) failed miserably.

As I am working regularly in Croydon I initially found this hotel via Booking.Com and the price offered including breakfast was within the budget that my company pays. Since then I have stayed a further 2 times and each time the price has gotten higher and higher (even as a Hilton Honors member) to where the last time I stayed I had to cover over £50 of my own money for a night. Add to this an American Education organisation uses this site for their coach excursions and the hotel was full of teenagers and in my particular case I appeared to get the "party" group on my floor and in particular in the adjoining room next door, as well as using the corridor as a running circuit (or that is what it sounded like). To give the reception desk credit I rang at gone midnight when the noise wasnt abating and I did hear them come up and the noise quitened for a while but then started again at around 0215 for another twenty minutes or so, by which time I was wide awake. I complained in the morning and again, to the reception desks credit they offered a form of rebate, but that hasnt made up for the lack of sleep, which when paying the monies required for this site is something of a pre-requisite in my opinion.

The stay met our expectations

Nothing to dislike.

Great Service

Nothing

Bardzo dobre śniadania , trochę mało warzyw do wyboru ale wszystko świeże, smaczne i dobrej jakości. Bardzo miły i pomocny personel. Pokój czysty i zadbany. Dobra lokalizacja pod kątem komunikacji z centrum Londynu, a zarazem z dala od zgiełku miasta.