Pretty establishment. It always smell good in hotel. Employees are very professional and nice. Room is spacious for Europe standard. Beds were crispy clean and smoothly comfortable. I enjoyed the pool and the gym too. Water fountain to refill our bottles are very appreciated.

Elevator is so slow and small. There magnetic cards are old and we needed to change them 3 times while our 3 nights stay. Pool was at 24 degrees celcius. I would prefer to relax in it at 30 degrees but it for the environment.

Good location next to park. Large parking

Slow lifts. One was constantly stuck and the operating one took few long minutes to come. Setting the bed was not always done when leaving room after 10 am.

It was nice, it didn't meet All my expectations, but I liked the hotel. The people were nice and kind. The room was comfy.

Too small, it isn't the standing of a 4 stars hotel

BREAKFAST OK PARKING OK

carpet everywhere, so entering the room you could perceive bad smells that didn't go away even by airing the room. the toilet very small.

Good value for money, very friendly staff!

Nothing to note

This place far exceeds the expectations. The location is great and quiet, yet close to everything you need to get around. It does have a convenient parking which was great. The staff is the gem of this hotel. Everyone was very professional, welcoming, genuine. I interacted the most with Nicolas who is simply awesome, was able to give reliable guidance, courteous, and super friendly. Highly recommended facility and staff!

Location great. Room adequate Bed comfy

No bar open Restaurant was awful Couldn't find staff when needed. Not our best experience in a mecure whom we use often normally. We would not return here at all. Staff were not very helpful either

Quiet and peaceful

No toiletries supplied.

Not a lot to like! Does have secure underground parking

Showing it's age this is a very poor example of a Mercure. There is nothing but highrise apartments around it, the carpets are filthy, the rooms are cramped, breakfast is very poor and there are very few staff who struggle to raise a smile. There are a few Mercures in Grenoble, maybe try one of the others!

Really great welcome from Nicholas, who later helped us find a really great restaurant for dinner. The parking was secure, and right under the hotel. Everything you needed in our room. A good selection for breakfast.

We arrived on a Sunday and were looking forward to eating in the hotel restaurant. When we asked to book a table we were told the restaurant was not open on Sunday. Really dissappointed and think it should be made more obvious as to the restaurant opening times. We both looked at the site and could not find any mention of this. As it turned out this was a bonus. Nicholas recommended and booked a restaurant for us in the old town, Cafe de la Table Ronde. We had a wonderful meal and walk through the old town.

Very friendly and professional staff by check-in and check-out

nice staff

The hotel itself is clean, well situated (for us) and had friendly, responsive staff (not all English speaking at reception albeit). What it didn't have was functioning aircon. We went to reception to ask if we could change rooms and were advised that there had been a general problem in the hotel with aircon all summer (notwithstanding that the aircon was working fine in reception and the common areas throughout the hotel). We were offered an alternative room but this had no functioning aircon either and we were advised that this was the only alternative free room in the entire hotel. It was very hot and we probably had one of the most uncomfortable nights we have ever spent in a hotel. We rose early and left before breakfast. The morning receptionist expressed surprise that we hadn't been offered a room with functioning aircon and knew nothing about any general aircon problem. We asked about a discount for the inconvenience and were advised that this would be a matter for management who were not on site at the time (it was a Sunday morning). Unlikely we'll use Mercure Hotels again.

The hotel itself is clean, well situated (for us) and had friendly, responsive staff (not all English speaking at reception albeit). What it didn't have was functioning aircon. We went to reception to ask if we could change rooms and were advised that there had been a general problem in the hotel with aircon all summer (notwithstanding that the aircon was working fine in reception and the common areas throughout the hotel). We were offered an alternative room but this had no functioning aircon either and we were advised that this was the only alternative free room in the entire hotel. It was very hot and we probably had one of the most uncomfortable nights we have ever spent in a hotel. We rose early and left before breakfast. The morning receptionist expressed surprise that we hadn't been offered a room with functioning aircon and knew nothing about any general aircon problem. We asked about a discount for the inconvenience and were advised that this would be a matter for management who were not on site at the time (it was a Sunday morning). Unlikely we'll use Mercure Hotels again.

Room and Breakfast excellent did not have time to use spa

Very helpful staff

Restaurant was inexplicably closed for the duration of our stay

Lovely and comfy hotel

Food and staff

the size of the room and parking

The hotel advertised as having a bar and restaurant and its closed !!! no notice Reception offer two recommendations both substandard Tgey also arranged a taxi that charged 30 Euros to get there !!! Don't go !!

Everything was perfect. The staff, esprcially Victor and Nicholas were exceptional and really helped me out. Other staff members were also very nice to me I highly recommend this place.

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