Friendly and helpful staff.

location

very soft bed and bad internet in room

The room is decent, big enough.

I did not like that the reception is closed after 23.00.

the food is great

location but it’s okay

I come here any time I am around Maintal for work. This time I got a room 314 which really needs to be fixed in few things. Normally I have no problem with the hotel but this time it was disappointing . Also somebody entered the room while I was there, at 8.30am it was a man and I don't think is safe for my belonging. What would happen if somebody goes in and out take an expensive watch from a customer at 8.30 am in the morning? Who would believe about anybody entering the room?

The staff was great . parking, breakfast, bar was expressive Heating of rooms were excellent.

Cleaning of the room was mediocre. ( there was spider web between ceiling and wall 🫣 , the top of bathroom light was not clean there was so much dust on it)

Check-in took place at 21:30 (in a hurry), at 22:00 the doors close. Parking is convenient (unguarded, near the hotel). At first, the number was not cleaned (the employees forgot, they did not work well), they replaced it with another - 315 (refuse - all night there is noise from below, rolling trays with dishes). I also ask you to wash the glass partition in the bathroom during cleaning - it is very dirty. The breakfast is good, there is a choice.

Noisy in the room below, dirty in the bathroom, inattentiveness of the staff - at first they put us in a dirty, untidy room, although it was already 9:30 pm!!!!

Amazing staff and rooms. Breakfast had everything you expect and a bit more!

Breakfast. Reception staff

Cleaning staff, most the Lady incharge of cleaning staff was very respectless and dont know how to Talk with the guest.