Lovely old interesting building with loads of character. Great helpful reception and staff. Really lovely family run hotel about 10 minutes walk from Bern.

It was just a great stay although you need to have deep pockets because it’s expensive. Not one for the low budget traveller.

Truly a unique hotel with old world elegance and charm. We were welcomed as if we were returning home. Very charming and professional staff. Food was amazing. We will be back! Thank you for a wonderful stay.

There was I nothing I didnt like

everything. excellent decor, great food. lovely Jazz band. great ambience.

Reception staff and their unfriendly attitude. Poor communication and ignorance...

Nice and cozy, great terasse for beautiful breakfast which was tasty and good

The authentic antique style and the familiar staff very kind!!

The room was nice

The receptionist was rude, inefficient. Checking in took so long and checking out was even longer and yet there was no other client that she was serving but me. She appeared not to know what she was doing.

The property is very charming and in a beautiful location. Dinner was excellent.

I experienced an awful situation at the check out. The receptionist told me that they had not received booking advanced payment, and gave all kind of excuses and wanted be to pay again even after showing the booking.com receipt! I had to call Booking.com to solve after almost 30 minutes of arguing and waiting for the manager to come. Manager did NOTHING. This experience spoiled my stay. Will not return.

This place has an amazing view of the city and mountains. You can take a breakfast on the terrace and enjoy the view. The hotel also provided me and my family with an unlimited ticket for public transport in the city and the surrounding area for the duration of our stay. Personal were super polite and friendly. We enjoyed our stay here and it's a strong 10!

Nothing

relaxing

nothing

all surrounding, atmosphere, view, breakfast, jazz club, location, friendly staff, food, etc. My son forgot his favorite jacket and they saved it for him!!! When I booked, I just concerned about location (a bit outside of centre of city) but it turned out only 5 min bus ride and hotel is next to Japanese Embassy. So it is a prime location. You can see Swiss Alps while you eat breakfast!!! Trust me. Stay there in Bern.

computer was down when I checked out. Not their fault.

The location is fantastic - 5min from City-Center by Bus - but the view is absolutely spectacular. The staff is very friendly and helpful. The rooms are amazing (particularly the Junior Suites) - and make you feel at home.

enough space

no open restaurant

location was good for us . lovely views . character building .

The friendliness of the staff, the view from the room.

Loved the property. It is beautiful.

Would like it more if the breakfast is improved. Prolly more choices can be included and the service needs to be a little faster. Though the staff is very courteous and try to do their best

Breakfast was good ( could be better ) Staff was too good especially at the reception. Ms Hanna was very good