The property is in a great location for exploring the town and the park and funicular. The hotel is spotlessly clean both inside and out. The roof top pool area is great for relaxing with a cooling breeze and fantastic views of Montecatini Terme Alto. What really made this our best ever Italian stay though is the hotel staff were exceptional throughout. Nothing was ever too much trouble and we were always met with a friendly smile, impeccable service, we honestly cannot remember better customer service from a hotel stay. A special mention for Nadisha whom we primarily worked the rooftop pool bar, this young lady is an absolute credit to the hotel, she is non stop, fluent in so many languages, never stops working and never stops smiling with every guest she meets.

Nothing really, being picky the pool itself is due a refurbs as there were some mosaic tiles missing.

This was an absolute gem of a hotel. Amazing view from the rooftop pool, great rooms and the best restaurant in town. The staff is wonderful!!! Always helpful and smiling. Not because they are trained to, but because they like people at their hotel. During our stay the staff quickly became like family. We had great times with Nadisha by the pool and the restaurant manager was the best host you could ever wish for. To be honest we would come back just for the pleasure of meeting the staff again. I travel over 50 times a year for work, not always with my wife and this was by far the best experience with staff I have ever had… The restaurant features delicious classic Italian dishes in a quiet and nice environment. Again the staff will go out of their way to make it and experience to remember. I recommend this place with all my heart.

We had a great stay at this hotel everything was arranged and organized the location is perfect the facility is very clean I am highly recommend

I really like

No

I like this hotel

Ya

Excellent breakfast Very nice staff

Nothing

friendly staff

location is ok

stuff is not friendly and impulsive, breakfast is boring like in 2 star hotel

Ok

No

Great hotel , good location , nearby the city center and the park . Warm hospitality by very friendly and efficient team . Good breakfast .

Location, spa, bar, staff

lovely roof top pool

The hotel is overpriced. This hotel is not a five star hotel

Boutique style hotel, very clean with contemporary feel.

Air conditioning in room was set too high and the room was too warm which impacted on sleep. I mentioned this to reception as we could not control to a personal level using the air conditioning unit in the room. Reception confirmed room temperature was set centrally and I requested for the temperature to be lowered which she agreed to do but this never happened. Not really good for a five star hotel.

Breakfast OK and staff serving breakfast good.