Exceptional, helpful personnel, always going the extra mile to help the guests. Very good facilities. I was impressed that the gym was maintained since my last stay there. All great. Also free parking service was an extra which surprised us.

Location is amazing as you are in the middle of town. Very clean and tidy hotel, beautiful pool and bar/restaurant areas.

You cannot enter the hotel street with taxi vans which was tough for us as we had to walk up/down everytime. The noise from the town is very loud until 3-4 AM. The rooms are very tiny for the price and not the nicest looking. The service at the bar/pool was super slow.

ease of walking to town, hotel vibe, staff especially Tess! breakfast too

nothing

It was lovely. Clean and in a good location. Staff were exceptional

Rooms a little on the small size

The breakfast was excellent.

It is situated very conveniently. Very close to the city centre, but not swamped by the crowd. The staff are generally very friendly and welcoming. They gave us a free drive to the airport (of course we tipped) and the guy who lift us up was very positive and friendly. The view is nice, the pool area as well as the restaurant. There was a rich breakfast.

We had a jacuzzi inside the room but didn’t expect the humidity to be so high. We thought it was at the balcony, but did not read the fine print it could be as well inside the room. Since we decided not to use it, asked for the water to be drained, which the staff did immediately. The bugger downside for us was the out-warn towels and some stains we saw, but also a stain on the sheets. The sheets were replaced by a nice Bulgarian lady, though still would’ve been good to not been placed at first time. The furniture and room generally was outdated and require some maintenance.

The staff was amazing!

The bed was a little firm

Staff services great . breakfast and room service was good and tasty .

Nil