Room was very spacious with a king bed. Facilities in the room was really good too, shower was lovely, provided with iron/iron board hairdryer etc, the location was superb and only 15 min walk from the west end theatres! Breakfast ticked all boxes and food was exceptional for a buffet breakfast..

Theirs not much we didn’t like, the only exception was the main restaurant was having renovations and we could hear drilling whilst eating breakfast, albeit quiet.

I was met by a lovely guy at reception, I think he was a trainee. In fact all staff I interacted with on my very brief stay were great. Was upgraded to a King room which had everything needed inc iron, decent hairdryer and Nespresso machine. I asked for a quiet room with a bath, which is what I got, though the bath was so small I didn’t bother. Great shower though. When I first walked in to the room on 1st floor the musty smell was extremely strong. Thankfully, I could open the windows, I sprayed some perfume and let the room air for 30 minutes or so while I went out for some dinner. It was much more bearable when I got back. Enjoyed the breakfast too and was granted an extra hour before checkout.

Never stayed in a Doubletree before, but it’s definitely not what I thought it would be, it seems very expensive for nothing outstanding. Room didn’t feel fresh and clean, even though it had been cleaned.

Really clean, modern and breakfast was amazing

Great location. Stunning room. Staff really friendly.

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Staff were friendly and breakfast was good. Reception and bar area were lovely. Good location.

The room was a split level room and was not as the pictures looked like when we booked. We got to the hotel at 10.20am but we knew we wouldn’t be able to check in then so we stored our luggage and went to explore. We got back around 3pm and the room still wasn’t ready and we had to wait a further 20mins whilst it had its ‘final inspection’ Once we were in our room we found crumbs on the floor and there was a stain on the carpet both in the upstairs part and the downstairs part and there was a bit of wallpaper hanging off the wall in 1 corner, we did not have expect this from a 4 star Hilton hotel and a premium room. The sofa bed had already been pulled out which gave us zero room to manoeuvre around the room. As the room was on a split level we found this didn’t work too well for us and the spotlights on the stairs went off with the rest of the lights which isn’t great if you need to go to the bathroom in the night. The toilets off reception were never fully clean and there was toilet paper on the floor a few times we used there. Overall not great for the price we payed when we could have found a much nicer hotel.

Travelled to London for a family birthday and due to train strike needed to stay another night and we’re delighted to receive a free upgrade when we checked in

Facilities in the room were comfortable but still basic There were only two lifts working so we used the stairs even when carrying luggage due to the amount of people

It was welcoming, clean and was given an upgrade on arrival that we hadn’t asked for. Instead of double bed it was larger, which I missed out on ordering anyway so was pleased.

The only thing wrong was the fridge did not work and we ask the staff to check it as we wanted cold drinks & had an uneaten sandwich left in there, they said a maintenance person would check it and sort it out. Sadly they only moved it in the cupboard from right to left but it made no difference. So no cold drinks in the evening and had to through away the sandwich, not impressed with service to be left with it still not working as we left.

Comfortable beds. A/c. Quiet. Complimentary cookie on arrival.

Breakfast: No organic- bio natural yogurt (or Greek) options (only low fat or fat free yogurts). No hot water for showering