Location, good friendly service, rooms are great with very comfortable beds

Nothing to dislike, if there was I wouldn’t stay there 3 time in 5 weeks!!

Lovely view In restaurant

Staff didn’t want to be there, breakfast was a rip off. No food for the “all you can” eat breakfast at £12, go next door to the Boathouse to save waisting your time.

Big TV, nice bed, nice room layout great view.

(Extremely minor) No plug socket by bed.

It was ok

The rooms did not feel clean.

From the minute I walked in I was looked after the girl on reception was amazing for a free up grade to a room with a bath . The lady behind the bar made sure all my needs where meet in every way possible. The manager of the hotel was so lovely and was happy to help at all times . The lakes surrounding the hotel are beautiful plus can see a seal or 2 if ya lucky wnough

Bath could have been bigger but still no complaints

friendly atmosphere

no bell on the bar to let staff know your waiting

Nice view for the lake.

Very poor food.

The car park was large and there were plenty of parking spaces available. The rooms were great. I booked the double executive rooms, which were a great size with separate sleeping and living areas. Amazing shower and nice to have a decent size bath, too. Tea and coffee and an espresso machine were available, which was great. Plenty of windows and the view of the lake is lovely. It was amazing to have full control of the heating in the room, and it was nice to turn it up and get the room toasty warm in the evening before bed. It was all super clean. Aside from a torn curtain, all the furnishings were in good condition. The. bar/restaurant area is large with lots of seating, and the conservatory space is really pretty. All of the staff were very nice (except the blonde receptionist), helpful and polite. The restaurant next door (The Boathouse) is great with lovely decor, staff, food, and wine.

The check-in machine didn't work, so we went to the receptionist. I had booked 2 executive double rooms on the first floor over looking the lake. I was initially told by the receptionist that I only had one booking. I queried this, showing her the booking on the app, and she then found the second booking after a little huffing about different names (which you have to put in or you can't complete the booking), but she said they didn't have two executive rooms on the same floor. So one of us would be upstairs and one downstairs. I simply asked how that could be if you had found both of my bookings, and she became very loud, telling me you aren't guaranteed the same floor. I wasn't particularly happy as that is what I had booked and wanted to be close by my mum but instead I asked calmly and quietly 'what can you offer me instead of my original booking, as long as the rooms are on the same floor, any floor, forget the lake view and the executive rooms just give me what you have and you can refund any difference if necessary.' After another 5 minutes of beating the keyboard to within an inch of destruction, much huffing and eye rolling, attitude and drama from this receptionist who really was old enough to know better, we were finally given exactly what I had originally booked, just on the ground floor instead. I am still confused as to what all the fuss was about. For this member of staff, I would suggest a little retraining in the room booking system and a reminder that listening never hurts. The executive room itself is great. The only negatives are personal preference really, my mattress was very hard, although my mum found hers comfy. I would gladly forfeit one of the large TVs in exchange for a mini fridge so I could put some milk in there. The french windows only open part way because the wood above the window frame is in the way. That's a shame because it would be nice to open them fully. The breakfast was OK.

comfortable clean room

food in restaurant wasn’t very good

Location is fantastic, surrounding area is really nice.

Check in is automatic, very impersonal and no one around to say welcome, did you have a good journey and give the traveller a warm welcome. All 2 or 3 staff (no identifying badge or type of identifying feature such as white shirt or blouse) in the bar area with their mates eating pizza, seemed a bit odd and off hand and unproffesional. Room was freezing and hadnt been used for ages, rm 137 next to the car park entrance, clean and tidy and a very modern bathroom. Electric heater sitting right under the curtains, this is a fire hazard and must be resolved immediately, also the curtains need to be open when in the room meaning my privacy from the road was compromised, given the number of people walking past the room to the rowing club its not right - how many ground floor rooms have this same issue. TV, very limited channels (bbc 1 & 2, itv and c4) am sure freeview can be added. Is it 3 star? Stretching it tbh - I travel a lot and understand what value for money is. Would I stay again? Unlikely. Can it be improved? Yes with a little more attention to detail and that personal touch. Fire safety must be signed off into for rooms with electric heating.

👌🏽

nothing

The woman on the desk, sorry didnt get her name, worked nye night and ny morning, was lovely and very helpful! Made us feel really welcome and happy to stay. The room was a standard room with everything you need for a night or few nights stay. Free parking was great as well.

No bath, only shower in the room but as was only one night, didnt affect my stay.

good access to the city without being in the middle of it. went here on new years eve and was perfect in terms of close enough to enough festivities, far enough to get some good sleep. nice view of rowing lakes.

very little staff on shift, which meant the restaurant was closed in the evenings and little support if needed, also was locked out one night , with a bell to ring for assistance, and another resident answered the door instead of staff. if they were not there, we may have been left out all night

The Breakfast

Some of the staff

staff brilliant

some areas weren’t clean

Great setting and views. Spacious room, clean, very comfortable bed. Big TV. Good WiFi. Decent restaurant and breakfast. Easy to check in and park. Extra pillows. Iron, board and hair dryer in room

Noisy corridors and banging self closing doors. No plugs near the bed.

The location is good. The bar area was cozy and comfy.

Our room was a bit scruffy. The bedside table on one side was missing and when u turned the light on for bathroom the extraction fan was so loud.

All is to a basic standard... needs updating

Loging you car in is essential.. i only booked the car in for 1 day.. but stayed 2 nights ..so got a parking fine £60.. this is easyly done as the system defaults to one day...

Great car park for larger vehicles, easy booking in system, comfortable room and lovely views to rowing lake, giving a nice place to take a stroll.

Seating in dining room is too low for the tables, need some cushions.