Location.

Ordered room service which was very expensive for a very average burger and fries.

We had a lovely trip. Nice welcome from Guidian, we had a lovely complimentary upgrade for our 1st wedding anniversary with club lounge access. We’d definitely recommend adding this on the staff we’re attentive and let us take a night cap to our room.

Nothing.

The bed was like sleeping on a cloud

Literally the comfiest bed I’ve ever slept in.

Some of the marketing is a bit dodgy. Advertising that you can pay £37 extra for “free” breakfast. If you’ve paid £37 for it, it isn’t free.

De comfort in the room was very low for the price and the plan after the accommodation.

Thai Restaurant

Very close to airport, comfortable and clean

Dinner in Vivre not worth the cost, service was good

ON AIRPORT

NOTHING

Pretty much everything: - bed was huge and comfy - the rooms were well-sized - the bathroom was large and high-quality - the location is fantastic.

Very minor, but there was nowhere to watch football, which meant I had to go elsewhere.

Location was perfect and the bed was SOOOOO comfortable!

Every member of staff was welcoming. The location is great and the rooms were very comfortable and quiet!

Nothing

I paid extra for room upgrade with a view over the Gatwick Airport it was fascinating to watch the planes taking off and landing Also I found ALL the staff to be very helpful and friendly. Also the easy access to the South Terminal was a bonus. Worth every penny off my stay at the Sofitel.

There was nothing I didn’t like.

Location

Very luxurious and close to hotel

Location of lounge was confusing

I am disabled and I cannot thank all the staff at the Sofitel enough for their wonderful assistance and polite/welcoming manner. I had a wonderful night's sleep. I also enjoyed the relaxing atmosphere in the restaurant and bar area and had a lovely relaxing evening before my flight.

N/A

Easy for our flight

Very clean and comfortable

Loved it. Room was spacious, and very clean, bed really comfortable, location fantastic. A really lovely experience. Bathroom really big and fabulous shower. Loved the closeness to the lift. Food gorgeous. Staff very friendly and professional

Nothing. Everything perfect

The atmosphere was amazing and it was a pleasure to be there.

Great stay to catch a flight.

All good

Location

Very welcoming staff in the restaurants and bars. Great service overall. Our room was lovely and clean and bed was very comfortable.

Spending the night at the Sofitel London Gatwick was the perfect way to start my long journey back to Australia Everything was fabulous and the location couldn't have been better being situated in the North Terminal down a little tunnel. In the morning I just had to walk for 5 minutes and I was in Gatwick International departures. The bed was super big and comfortable Dinner at the Italian restaurant was excellent The staff were friendly and accommodating

There was nothing I didn't like

Such a good place for a good night sleep before an early flight out of Gatwick.

Proximity to Airline terminal Beds EXCEPTIONALLY comfortable

地理位置方便

非常糟糕的入住体验，一开始试图以远高于booking订单的价格要求我付款，后来又说找不到订单，离店后又通知booking我没有入住。我向booking投诉此事也没有任何反馈。我建议通过booking预定这家酒店前要慎重考虑。

Location and comfort.

Reception staff not too welcoming with a couple of exceptions. But perhaps they were understandably annoyed by the behaviour of some guests.

Very helpful staff.

The mechanical noise on the upper floors made it impossible to sleep. The hotel offered an alternative room but again located on the higher floors. I had a very early flight and had a terrible sleepless night.

Very friendly stuff. Terminal Noth straight ahead. Comfortable room. Really quiet.

Excellent service and very clean rooms.

Very expensive in the restaurants

Quiet room.

Maybe the food was over cooked