the historic building with classic decor but with modern comforts gave us a tranquil break during a busy weekend away

nothing!! exceeded all expectations

Staff very pleasant and helpful. Food very good. Location perfect.

Bar very small

good location and good staff

I think it is not fair they secured £25 for each day. it is not necessary because in the room there isn't available any freeze, food, or drink. There for itis 5 days this money has not yet been credited on my account. It's a bother for customers.

location was perfect…. right in the middle of Arundal.

Took a long walk to get to our room. no shower in bathroom.

Nice spacious room, comfy bed, lovely pillows and sheets, soft towels. Tea and coffee making in room. Plenty of hanging space for a short break. Excellent central location.

I think breakfast should be included for the price. Wardrobe door was odd - very deep and wouldn't stay fully open when trying to hang clothes, and then stiff to close when I wanted to do that (room 4). The carpet was quite stained. In the bathroom there was an old soap and dried toothpaste left on the mini wall at the end of the bath, otherwise very clean. Would have been great to have a coat hook or stand in the room as there was not enough room for coats in the wardrobe. That meant we had to pile up our coats on the chairs which looked untidy. Very noisy at just after 6am when the bins were wheeled out of the store area outside. It was a surprise on Sunday night that the Tap Room and the hotel bar were shut so early. We had hoped to have a cocktail or two, but even though the door to the hotel bar was open, the member of staff who came in (it was about 10pm) said it was shut. With 8 of us there, that was about £100 less custom for you. The pub over the road benefited from that instead.

Not taken

Yard lighting

Good services nice rooms and building ,reasonable rates

Make people awake that the rooms at front can be noisy due to traffic starting from 5:30am On previous stay I had rooms in rear block which was very quiet and away from road

Great location. Comfortable room. Quiet location

Had to pay for parking though Booking.Com say free.

Check in was efficient and the food was very good. The location is also excellent with lovely quaint shops and cafes.

I think the car park is very pricey and not entirely necessary given the price being paid for accomodation. Service for breakfast the first morning was excellent, but on the Sunday it was not so good. Very slow staff, tea was lukewarm and only one pot given for 3 people. Bread ran out for toast. People were waiting for a long time to be served and we had to go in search of staff.

Ideally situated and car parking easy. Room was cosy but entirely suitable.

I thought the breakfast was overpriced at £11.50. Information in the room booklet still showed it as £9.50

Very interesting old hotel, staff very warm and helpful

Loved the room so warm and comfortable. Lovely and clean. Reception staff were lovely. Would definitely stay again

We didn't like the breakfast room and staff were not welcoming at all. We would not have breakfast there again.

It had character. The room was very quiet (number 27). It was right at the top to the back of the building, with a great view of the castle. Staff were also very helpful and chatty.

NA- It was excellent.

superb location, lovely staff

we were in room 5 and the stair case right next to us wasn’t carpeted and therefore noisy. there was an event so so the packing up was pretty noisy up and down the stairs until pretty late., just a warning of this would have been fine

Very comfortable stay at the Norfolk arms. Very central location