Everything was lovely and unexpected. A free upgrade for the room booked and extra efforts to ensure our experience was delightful ensured I will stay here again upon next visit to Knysna.

NA- the only drawback is SA's electricity problem which is an overall problem for the tourism industry and the investment after covid makes it difficult for any business to invest in alternative energy.

Location

People coming in late and then mske a lot of noise

Good

DSTV in the room

Breakfast was marvellous, great views over the lagoon and the evening "snacks" were a meal. Thanks for upgrading us to a room with a view but both rooms were great.

Honestly, nothing to improve on.

The perfect setting on the Knysna Lagoon. The breakfast was amazing. The views, the staff, the room was spotless and very well appointed . The complimentary boat ride was a very nice touch. Best place to stay in Knysna.

Everything was perfect.

It feels like paradise on earth, the staff is attentive and kind, the facilities are beyond beautiful and clean, it feels like our stay should have been longer.

Everything was great I can’t think of a disadvantage

Just WOW! We loved it right from the first moment. This hotel gave us a truly great experience of feeling like a proper hotel guest, Sandy and her staff did a great job with welcoming approach and taking care of you! It was our best hotel in South Africa out of 6 we stayed at. Firstly, they truly want to make your stay comfortable and memorable. Secondly, rooms are spacious, beds are comfy and view around is fantastic. Thirdly, breakfast was really good, a couple of a'la carte options and a nice buffet, not so boring as in other hotels. We didn't have time for a boat tour they organize for you but it looked great, as the lake is just in front of you. Thank you everyone for such a nice time in your hotel! We will visit again for sure and stay longer!

We loved absolutely everything. The only thing I didn't like was that we couldn't stay longer in this place!

We liked the suite we stayed in. The excellent and professional hospitality from Norman and the gentleman in the breakfast room. The view of lagoon was very relaxing . Every was good

Very comfortable hotel right on the lagoon, huge and well-maintained pool (without the usually annoying cleaning pipes which any other pool in SA seems to have). Super friendly and helpful staff. Best breakfast of our entire trip (3 weeks). Very beautiful and comfortable room, although we booked the cheapest category.

They could provide a bit more light during load-shedding for a 5*, the bathroom could do with a "facelift", was rather 3*, .the boat trip (included, free of charge, aven included drinks) could be made a bit more exciting, different route?

Everything

Nothing

the location is really lovely and the welcome when we arrived was fantastic all the staff were excellent

The location is excellent, right on the shore of the lagoon, with a wonderful view . Beautiful and large rooms with a separate living room. Breakfast is good, but unfortunately a poor selection of bread (only toast). Special thanks to the staff, very kind and helpful

There is no possibility of dinner, only a couple of sandwiches/salads until 7:30 p.m. There should be a socket for charging the phone by the bed.

the view was amazing , the trip with the boat fantastic , the people were so nice for us

Breakfast was absolutely divine and the service during breakfast was amazing. The view of the lagoon whilst having breakfast is something to be cherished. Lounge and dining area & reception areas are well appointed, tastefully furnished and modern. The hotel went out of their way to make our 33rd wedding anniversary extra special - there were fresh flowers, a bottle of champagne and rose petals on the bed. This just made our whole weekend feel extra special. The view of the lagoon from our bedroom was amazing.

Everything was superb and fabulous, from the reception to the check out. There was nothing not to like. Loved it.

Location, standard of room, fantastic bathroom, service, outstanding staff and the boat trip with picnic. all amazing!

nothing!

The service was unlike any ever experienced. The staff made us feel truly special right from the personalised check-in process, the complimentary boat cruise and all the way through to check out. They should really be proud of the work they do and their establishment.

Nothing

Nice location with stunning view and great facilities. The complimentary boat ride was amazing. The staff is super friendly. Could have stayed for many more days.

-

A stunning boutique hotel on the edge of Knysna Lagoon with lovely friendly staff. breakfast was delicious and had a great variety. Our suite was beautiful and had everything we needed. We had a picnic on the private boat owned by the hotel - excellent!

The power outages (load shedding) impacted on our stay do note that they have no back up investors or generator.

The staff were very friendly and helpful from the minute we walked in, every day we were there, until we left. A very beautiful place, right on the shores of the lagoon. The complimentary boat cruise topped our experience - really heart warming that such a great service is made available to guests at no additional costs.

view beautiful

worst bedroom I believe due to booking on your website room wasn’t cheap . room on the car park people could look into the room