Hotel is overrated for 5 stars to be honest...but staff was very helpful, special thanks to Sara from guest relation, she was excellent!!! at guest's most help with a big smile and very nice personality...

Location

Weather, staff were not very accomodating, some were but the front desk weren’t very helpful

Modern, clean, really great location reachable by car but also still a very close walk to the Taormina Centro, situated just in between Porta Messina and Porta Catania. The staff were extremely helpful and very friendly, excellent service!

ABSOLUTELY NOTHING

Only the staff

Everything

Staff and location

Our room was tiny and close to the elevator so we couldn’t sleep all night from the noise. Very small and uncomfortable room Bedsheets are not soft, towels are smelly

Front of house staff were brilliant. Superb advice about restaurants , tours and beaches .

Smaller portions at the pool and more tidy up in the pool area . Lack of bins for rubage in the bedroom and clearer indication of whether to use green or blue or red .

My boyfriend and I stayed at NH Collection Taormina in May 2023. Our expectations have been exceeded in many ways. First of all the Reception helped us get a taxi from Taormina train station to the Hotel, welcomed us with a warm smile - sicilian style- . Cecilia has been very helpful and kind, I enjoyed her sweet and smooth service. On our check-in day, we were too tired to venture ourselves out for dinner, so we decided to dine at the Pool Restaurant. Being still low season, the Roof Top Restaurant was still closed. The service at the Pool Restaurant was impeccable. From Aperitivo with a breathtaking view over the Bay, to Dinner and post-dinner cocktail. Giuseppe at the Restaurant is the true Star. He entertained us with Historical tales about Taormina, always polite with a warm smile and truly made us feel extra special. The evening housekeeping politely knocked at our door to check if we might be in need of anything for the night, more towels and so on, she gifted us with a cute box with NH Collection Logo with italian chockolate. Such a sweet gesture! The hotel is downtown Taormina, you can easily walk pretty much anywhere. Sadly our stay was too short, but we will definitely be back, sure that we will always feel home at NH Collection Taormina.

This boutique hotel is located a short 2 minute walk from the main street of Taormina with great views of the bay. The rooms are spacious, well-appointed, and tastefully furnished and the service was impeccable. Every breakfast we had during our 3 week visit to Sicily paled into insignificance after our stay here!

Nothing

Nice meet and greet by Sarah. Prosecco on arrival in room . Facilitated our request to watch the Kings Coronation with complimentary Prosecco. Lovely gift of hand cream leaving. Food was great too. Thank you. Such a lovely stay

This is a beautiful boutique hotel in Taormina. The location is great, and the view from our terrace was stunning. The staff was so helpful at the front desk, and the staff in the restaurant went above and beyond to make sure we felt welcome. We were only there one night, traveling as a family of eight with four rooms. We all loved our rooms, as well as having great experiences with breakfast, cocktails before dinner and then two of us dined in the hotel. It was all wonderful.

Only positives.

Excellent

Teplenishing hot food quicker

breakfast was superb

pool was super cold, its not heated

The rooms were spacious and had everything you needed. The pool over looking the town and beach was beautiful.

great location for Taormina. hotel parking.

the pre-booked hotel parking was full……..but the staff found a valet parking solution quickly.

- Breakfast buffet - comfortable bed - Sea view

- not exactly in the center, needed a 10-15 min walk for getting there - room was not very clean, very dusty floor - we have a 3kg little dog and needed to pay an additional EUR 35.- for a 2 nights stay, which is quite ridiculous

comfortable and large room. Very polite staff. Pretty good breakfast!